topic Re: Hey in Get Support

Hey

Janicehansen83 — Wed, 05 Jan 2022 15:15:43 GMT

Why ain't I able to recieve calls

Re: Hey

Triguy — Mon, 06 Apr 2020 11:35:52 GMT

When you log into your self serve account - what is the status ? Try rebooting your phone.

Re: Hey

gblackma — Mon, 06 Apr 2020 11:36:16 GMT

@Janicehansen83 try these tricks to restart your phone service. You could try in order:
1. Restarting your phone. Turn your phone off, wait 30 seconds and restart.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.
4. Add a one time payment and of $1 To your account and restart your phone .

If these tricks don't work contact a moderator and ask them to reset your SIM. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)
Once connected, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.

Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there.
You can also enable email notification to receive a private message notification sent to your email.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

Re: Hey

geopublic — Mon, 06 Apr 2020 13:02:59 GMT

@Janicehansen83 wrote:
Why ain't I able to recieve calls

@Janicehansen83 If you ported your number to Public then you will not be able to receive calls until the port is completed. If you are not porting then check your device's privacy and call filtering/blocking rules.

Re: Hey

Nezgar — Tue, 07 Apr 2020 21:49:48 GMT

@Janicehansen83You can also dial *611 from your mobile and see if it says your plan is still active. Normally it will just tell you your renewal date.