topic Re: USA addons in Get Support

USA addons

Stargirl1 — Wed, 05 Jan 2022 15:15:39 GMT

When I try to addon media for the USA (yes I’m in the USA) there are no options for buying any of the 3 mb’s- the only 2 listed do not say USA media. Why? There isn’t an option to buy the 10 day talk text media either and when I try to message the moderator with a screenshot of the addon page showing the blank areas it won’t load -why?

Re: USA addons

Anonymous — Mon, 06 Apr 2020 03:37:33 GMT

@Stargirl1 wrote:
When I try to addon media for the USA (yes I’m in the USA) there are no options for buying any of the 3 mb’s- the only 2 listed do not say USA media. Why? There isn’t an option to buy the 10 day talk text media either and when I try to message the moderator with a screenshot of the addon page showing the blank areas it won’t load -why?

Do you see any mention of roaming in your data & add-ons area of your overview page?

Do you see any mention of roaming under add-ons after clicking Plan Details?

Did you do both steps? 1. add money 2. buy add-on

Re: USA addons

will13am — Mon, 06 Apr 2020 03:48:01 GMT

@Stargirl1 , take a look at this illustrated guide on add-on purchase. The US roaming add-ons should be on the right.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974

Please note that you will be credited back for making any US roaming add-ons during April.

https://productioncommunity.publicmobile.ca/t5/Announcements/UPDATED-Public-Mobile-response-to-COVID-19/m-p/515367

Re: USA addons

JoyLuck — Mon, 06 Apr 2020 03:55:38 GMT

After you choose Purchase Add-ons...scroll to the bottom of the page. That is where they are.

Re: USA addons

Stargirl1 — Mon, 06 Apr 2020 04:06:17 GMT

There is nothing in the 4th column and the last three options for media in the 3rd column are missing

Re: USA addons

JoyLuck — Mon, 06 Apr 2020 04:08:06 GMT

Try going into self service again. Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode. I prefer to use chrome.

Re: USA addons

Stargirl1 — Mon, 06 Apr 2020 04:08:34 GMT

I have $50 in my account

But can't buy anything that isn't listed on the page. Only 2 options in column 3 and zero options in column 4

Re: USA addons

Stargirl1 — Mon, 06 Apr 2020 04:09:36 GMT

Tried on friends phone...same results

Re: USA addons

Stargirl1 — Mon, 06 Apr 2020 04:10:45 GMT

I have $50 sitting there and no addons to buy with it

Re: USA addons

JoyLuck — Mon, 06 Apr 2020 04:13:40 GMT

@Stargirl1 wrote:
I have $50 sitting there and no addons to buy with it

Dial 611 from your phone to purchase.

Re: USA addons

Stargirl1 — Mon, 06 Apr 2020 04:16:54 GMT

Haha - jokes on me

611 doesn't work here

Re: USA addons

JoyLuck — Mon, 06 Apr 2020 04:20:12 GMT

@Stargirl1 wrote:
Haha - jokes on me
611 doesn't work here

Can you call 1-855-4PUBLIC

Re: USA addons

Stargirl1 — Mon, 06 Apr 2020 04:20:16 GMT

Using chrome still nothing

I'd heard PM was crap but now I know.

611 doesn't work from here, using another phone doesn't work....total ticked off

Re: USA addons

ShawnC13 — Mon, 06 Apr 2020 04:25:05 GMT

@Stargirl1 wrote:
Using chrome still nothing
I'd heard PM was crap but now I know.
611 doesn't work from here, using another phone doesn't work....total ticked off

PM isn't Crap, have you had any of these addons in the last 10 days? Have you tried calling 1-855-4PUBLIC

Re: USA addons

Anonymous — Mon, 06 Apr 2020 04:27:06 GMT

@Stargirl1 wrote:
Using chrome still nothing
I'd heard PM was crap but now I know.
611 doesn't work from here, using another phone doesn't work....total ticked off

Try to scan for and find and connect to either T-Mobile or AT&T. It might be that one is weak where you are. 611 is generally accessible for one or the other. Try both. *611 might also be different. The toll-free 18554public should work if you have a wifi voip service or hotel phone or friends phone or heck maybe even a pay phone.

Were you able to look for what roaming add-ons you might have? Had you bought roaming add-ons already in the last 10 days?

Re: USA addons

Triguy — Mon, 06 Apr 2020 10:49:00 GMT

Did you previously purchase a US roaming add-on ?

If you want to purchase two of the same U.S. Roaming Add-Ons, you will have to wait for the first 10-day period to expire before buying the second, or you can contact a Moderator.

Re: USA addons

gblackma — Mon, 06 Apr 2020 11:20:58 GMT

You cant buy the same add on without waiting for 24 hours in between. If yiu have already bought the add on, you willnot be able to see it until its available. Since they are being credited back @Stargirl1 alternate your add ons. Buy the either the

U.S. Talk, Text and Data Bundle

Unlimited Talk, International Text and 250MB Data for just $20 for 10 days.

Or the

U.S. Talk and Text Bundle

Unlimited Talk and International Text for just $15 for 10 days.

And if you require data add One of these data only add-ons.

U.S. Data Only

250MB Data for $10, 500MB Data for $15 and 1GB Data for $20 for 10 days.

In the meantime to save more, add the TextNow voip app and use it via Wifi to make / receive / send calls and texts in Canada and to the United States for free. You can also use it as I do to check my voicemail from my own phone without using the minutes from the PM plan. Simply dial your PM phone number - reject the call when it rings (this sends the call to voicemail) - press the * key to allow you to enter your password. - enter - and you are in your voicemail account - Hang up when you are finished. No minutes used

Re: USA addons

Stargirl1 — Wed, 08 Apr 2020 04:21:42 GMT

We don’t have media so that’ advice is of no use. Also when there are no USA addons listed in column 3 and 4 it means those options you listed are not options to me. I’m going off PM big time!

Re: USA addons

Anonymous — Wed, 08 Apr 2020 04:28:14 GMT

@Stargirl1

You still haven't answered the question about what shows under add-ons after clicking Plan Details on your overview page.

You can't re-buy the same roaming add-ons until after they expire.

Re: USA addons

JoyLuck — Wed, 08 Apr 2020 04:30:55 GMT

@Stargirl1

Did you try the following to your browser. Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode.