topic Re: Deactivated account in Get Support

Deactivated account

HZZ — Wed, 05 Jan 2022 15:15:27 GMT

My account was deactivated since I forgot to pay the bill over 90 days. When I found that, it is already deactivated. I am wondering if I still have a chance to reactive my original phone number.

Re: Deactivated account

geopublic — Tue, 07 Jan 2020 02:13:24 GMT

@HZZ If it's been 90 days or less then yes you can reactivate your account. If it's been greater than 90 days since your last plan renewal then you will need a new account, new sim and a new email to sign up again.

Re: Deactivated account

jaherne — Tue, 07 Jan 2020 02:14:30 GMT

Only if the number is still free. They can be recycled quickly (less than 3 months). Trying calling the number to see if someone else answers... if not there is a chance.

Re: Deactivated account

jaherne — Tue, 07 Jan 2020 02:15:17 GMT

A second note: when you activate your sim card there is an option to select a preferred number.

Re: Deactivated account

popping — Tue, 07 Jan 2020 02:21:11 GMT

@HZZ

90 days after suspension, your account will be canceled. Your number will return to the provider who gave you your number. Then, your canceled number will be in the recycle pool for 90 days or more before it is assigned to another subscriber.

If you number is from Telus/Koodo/PM, you can ask moderator to look for it in the Telus recycle pool. If your number is from other providers, it will take more work to get it back and port it to PM again.

Since you did not missed you number for over 90 days, it is easier to get a new number from PM.

Re: Deactivated account

AE_Collector — Tue, 07 Jan 2020 02:49:23 GMT

@geopublic wrote:
@HZZ If it's been 90 days or less then yes you can reactivate your account. If it's been greater than 90 days since your last plan renewal then you will need a new account, new sim and a new email to sign up again.

Over 90 days since your last activation OR over 90 days from the day your service was suspended? Presumably the latter.

so @HZZ @has it been suspended for over 90 days or only over 90 days from your last renewal (payment) and maybe notb90 dats since account was suspended?

AE_Collector

Re: Deactivated account

JonSeltzer — Tue, 07 Jan 2020 05:21:47 GMT

Just phone the old number and see if anyone answer it

Re: Deactivated account

HZZ — Tue, 07 Jan 2020 19:51:21 GMT

Thank u for helping me. I tried to call my old number, it is showing me that the number is not in service, so what should I do next?

Re: Deactivated account

CannonFodder — Tue, 07 Jan 2020 19:56:46 GMT

@HZZ

Re-read @popping 's post above, re: the number being a Telus/Koodo/PM number, or not..... you never did say which provider you originally acquired that number from.

Re: Deactivated account

HZZ — Tue, 07 Jan 2020 19:58:16 GMT

Thank u for helping me. I tried to call my old number, it is showing me that the number is not in service. I am not sure which provider that my number was belonged to before, I have ever used Fido ,Virgin and public mobile with my number before, what should I do next?

Re: Deactivated account

Luddite — Tue, 07 Jan 2020 19:59:21 GMT

@HZZ wrote:
Thank u for helping me. I tried to call my old number, it is showing me that the number is not in service, so what should I do next?

Activate a new SIM using an email address that differs from your old PM account.
Pick a suitable number when activating in case your old number cannot be retrieved.
Contact the moderators to request your old number be transferred to your new account.

Never done this so hopefully iot works.

Re: Deactivated account

CannonFodder — Tue, 07 Jan 2020 20:05:40 GMT

@HZZ wrote:
Thank u for helping me. I tried to call my old number, it is showing me that the number is not in service. I am not sure which provider that my number was belonged to before, I have ever used Fido ,Virgin and public mobile with my number before, what should I do next?

Uhm.... did you use that same number at all three of those above providers, in that particular order? If so, according to what other folks have said around here, once that number has been deactivated at Public Mobile, it would be returned to Fido, if they were the 1st provider you got that number from.

In any case, I think your best plan would be to do as @Luddite suggested, and hope you're able to get that number back, if that's your ultimate goal.

Re: Deactivated account

HZZ — Tue, 07 Jan 2020 20:34:59 GMT

I originally acquired from Fido，I cantacted to them, they told me that they still cannot find the number in their system.

Re: Deactivated account

HZZ — Tue, 07 Jan 2020 20:38:44 GMT

Thank u for helping, I tried to connect with Fido, which is my first provider, they told they cannot find the number in recycle pool. And I choose a new number. Thank you.

Re: Deactivated account

HZZ — Tue, 07 Jan 2020 20:39:36 GMT

Thank u for helping, I tried to connect with Fido, which is my first provider, they told me they cannot find the number in recycle pool. And I choose a new number. Thank you.

Re: Deactivated account

CannonFodder — Tue, 07 Jan 2020 20:59:03 GMT

@HZZ

Ok, if you STILL want your old number, then contact one of the Moderators, and see if they can retrieve it for you, but if you don't really care much about re-using that number, just stick with the one you have now.

Re: Deactivated account

blestunning — Wed, 29 Jul 2020 08:40:00 GMT

Same thing happened to me. My account got deactivated after 90 days suspension. I had to get a new sim and message a community mobilizer. Anyways I got my old number back after 6 days of deactivation.