topic Re: Port Phone number in Get Support

All good

AshtonM — Wed, 05 Jan 2022 15:15:21 GMT

Re: Port Phone number

JoyLuck — Sun, 05 Apr 2020 18:08:22 GMT

@AshtonM wrote:
Can someone help I am trying to port my Koodo number to PM and nothing is working.
I cant submit a ticket, Its been 4 hours and the Moderator team has not gotten back to me

Did you use the link below

Check your sent folder (envelope icon) to ensure the message was sent and your inbox for a reply.

As a new customer, we recommend porting a number at activation with the exception of Koodo Prepaid customers.

We have made some system enhancements to improve the success rate of this activity. So long as the correct information is entered, this process should be seamless

All other customers: To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator.

To ensure the safety of our team members during the COVID-19 pandemic, our Moderator team is working at reduced levels. During this time, you may experience longer than normal wait times when contacting our Moderator team for help.

Re: Port Phone number

ddeep91 — Sun, 05 Apr 2020 18:07:22 GMT

Hi @AshtonM ,

It sometimes takes 24-28 hours for them to get back to you.
They are mostly backed up/low staff due to the COVID.

are you getting up the account right now or you have already created an account with a new number.

Did you choose a new number already and just requesting a port?

Let us know

Re: Port Phone number

gblackma — Sun, 05 Apr 2020 18:10:55 GMT

@AshtonM use this private message link to contact them directly https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Type "Port Request " in the subject field and use this link to see what is required to port your number https://productioncommunity.publicmobile.ca/t5/Announcements/Number-transfer-in-Self-Serve-impacted-by-ongoing-maintenance/m-p/513015/highlight/true#M40857

Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there.
You can also enable email notification to receive a private message notification sent to your email.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

Re: Port Phone number

Luddite — Sun, 05 Apr 2020 18:42:10 GMT

@AshtonM While waiting for the moderators, try your Koodo SIM. It should work until the transfer is completed, provided you did not close the account.

If neither Koodo, nor PM, is providing service try out the TextNow app. Free calling/texting while on wifi. The similar service from Fongo is my backup.

Re: Port Phone number

AshtonM — Sun, 05 Apr 2020 18:45:35 GMT

i used that linked and filled in all the info in the ticket and i was not able to submit the ticket at the end

Re: Port Phone number

AshtonM — Sun, 05 Apr 2020 18:46:26 GMT

i made account yesterday and upon activation i selected port number and it just caused errors

Re: Port Phone number

gblackma — Sun, 05 Apr 2020 18:48:19 GMT

You had a problem woth@AshtonM this private message link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437