topic Re: account locked in Get Support

account locked

mpersaud — Wed, 05 Jan 2022 15:15:14 GMT

I'm locked out of my self-serve. please advise how to access my account again.

Kind Thanks,

mpersaud

Re: account locked

ShawnC13 — Sun, 05 Apr 2020 17:06:17 GMT

@mpersaud wrote:
I'm locked out of my self-serve. please advise how to access my account again.

Kind Thanks,
mpersaud

If you tried the password reset and it didn't work you will need to contact the moderators to raise a trouble ticket.

To contact the moderators you need to click on the "?" in the bottom right-hand corner of the screen. This will take you to SIMon the chatbot and there you will follow the prompts to raise a trouble ticket.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators

Re: account locked

gblackma — Sun, 05 Apr 2020 17:08:02 GMT

@mpersaud if you know your secret question, then you can use the forgot password link. Clear your browser history, go to private/ incognito mode and try again to get it. If you don't, or it doesn't work, then contact a moderator and ask them for a temporary password.

Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)

Once connected, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.

Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there.
You can also enable email notification to receive a private message notification sent to your email.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

Re: account locked

Triguy — Sun, 05 Apr 2020 17:08:24 GMT

Try the forgot password link. Also try using a different browser and incognito mode. Clear your cache and cookies then reboot. If you still need assistance the submit a ticket by clicking on the question mark on the bottom right.

Re: account locked

mpersaud — Sun, 05 Apr 2020 17:15:02 GMT

every time i try to submit a ticket, get an error login page. I just reset my password and my username is correct.

Re: account locked

gblackma — Sun, 05 Apr 2020 17:23:56 GMT

Sorry @mpersaud use this private message link to contact them directly https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: account locked

Triguy — Sun, 05 Apr 2020 17:17:32 GMT

You can send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: account locked

rinialex09 — Tue, 11 Aug 2020 14:41:29 GMT

can you help me my account locked out

Re: account locked

Triguy — Tue, 11 Aug 2020 14:43:37 GMT

Did you try the forgot password link ?

Try using a different browser and incognito mode. Also clear your cache and cookies then reboot. If you still need assistance then submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work