topic Re: My new simcard is not working... in Get Support

My new simcard is not working...

CamiloMejia — Wed, 05 Jan 2022 15:15:10 GMT

I lost my simcard so I bought a new one but it is not working... I went through the "change simcard" process but my phone is not working. Any clues??

Re: My new simcard is not working...

geopublic — Mon, 06 Jan 2020 17:51:32 GMT

@CamiloMejia wrote:
I lost my simcard so I bought a new one but it is not working... I went through the "change simcard" process but my phone is not working. Any clues??

@CamiloMejia Try restarting your device or putting the phone in Airplane mode for 15 minutes and then test again. If it's still a problem then submit a ticket to PM.

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Re: My new simcard is not working...

martin8 — Mon, 06 Jan 2020 19:42:30 GMT

I had the same problem, switching it onto airplane mode, and back again, solved the problem instantly,

might be a phone issue, and maybe not a simcard issue.

A friend had same problem a few weeks ago, days with no working phone, drove her crazy, drove to seller store {35 minutes} sales person looked at it, seems like it was still on airplane mode, switched it, and phone worked instantly.

So many things on new phone's one get's to forget the basic's

Re: My new simcard is not working...

Triguy — Mon, 06 Jan 2020 19:28:15 GMT

If you have another cellphone then try swapping sim cards to see if it works.

Re: My new simcard is not working...

smitty267 — Thu, 09 Jan 2020 17:32:57 GMT

Try doing a hard reset of your phone..Backing up everything if req'd.