topic Re: my phone account in Get Support

my phone account

dck7793 — Wed, 05 Jan 2022 15:15:03 GMT

I got a message saying I have used up 95% of my data when I have been home with wifi and phone says connected

Re: my phone account

computergeek541 — Sun, 05 Apr 2020 06:50:02 GMT

@dck7793 wrote:
I got a message saying I have used up 95% of my data when I have been home with wifi and phone says connected

The first thing you'll want to do is log into your account at selfserve.publicmobile.ca and check how much data is being reported as remaining. Occasionally, these text messages get sent out in error.

Re: my phone account

geopublic — Sun, 05 Apr 2020 06:53:10 GMT

@dck7793 It's possible that WiFi must have gone down. Some device's also have settings that will keep Data on and use it if the WiFi signal too weak.

Your device also should have a built in app that will show your data usage for a specificc date range. Select the start to be the same date as your plan start date to help you determine which apps used up the data.

Re: my phone account

gblackma — Sun, 05 Apr 2020 07:59:10 GMT

Did you check your phone's data usage history to see If there was a spike in usage @dck7793. What is the make and model of your phone? Thanks. If android, check your developer options to see if the option mobile data always active/ on is enabled, if it is turn it off.

Re: my phone account

dck7793 — Mon, 06 Apr 2020 04:03:47 GMT

ya I did look at my data and it was not on as I have it sent automatic if I can have wifi it shuts off data