topic Changing number in Get Support

Changing number

CharY — Wed, 05 Jan 2022 15:14:58 GMT

I tried changing my phone number and it didn't change?

Re: Changing number

geopublic — Sun, 05 Apr 2020 03:23:09 GMT

@CharY Did you restart your phone?

Re: Changing number

RossN — Sun, 05 Apr 2020 03:24:41 GMT

@CharY hi unfortunatly because of sytem upgrades you have to get a moderator to do it for you bottom right corner click on the ?

Re: Changing number

CharY — Sun, 05 Apr 2020 03:24:42 GMT

Yah I have tried that

Re: Changing number

CharY — Sun, 05 Apr 2020 03:25:36 GMT

Oh ok thank you

Re: Changing number

Anonymous — Sun, 05 Apr 2020 03:29:41 GMT

@RossN wrote:
@CharY hi unfortunatly because of sytem upgrades you have to get a moderator to do it for you bottom right corner click on the ?

Isn't that for porting? I didn't know it was for a number change. Unless that's what the OP wants to do.

Re: Changing number

gblackma — Sun, 05 Apr 2020 03:36:27 GMT

@CharY you can change your number once every 30 day cycle from within your self service account.

Re: Changing number

mpcdesign — Sun, 05 Apr 2020 03:58:44 GMT

@gblackma, I was recently told from an Oracle that the self-serve for changing phone numbers is not active at this time.

Re: Changing number

Anonymous — Sun, 05 Apr 2020 04:09:38 GMT

@mpcdesign wrote:
@gblackma, I was recently told from an Oracle that the self-serve for changing phone numbers is not active at this time.

I've seen it said by new members using change number to mean to port their number. But for us regulars...do you mean porting?...which does require moderator assistance. I can go into the change number feature and explore numbers to change to, click on one and it'll show below. A couple few weeks ago I changed numbers and it worked fine for one account. I just tried the transfer a number and it puts up a big message that you shall not pass go.

For obvious reasons I didn't complete the other change number function. Maybe it stops then. This would be news to me.

Re: Changing number

computergeek541 — Sun, 05 Apr 2020 04:27:22 GMT

@mpcdesign wrote:
@gblackma, I was recently told from an Oracle that the self-serve for changing phone numbers is not active at this time.

I'm not aware of anything related to just a a simple number change. Porting a number in cannot currenlty be done from self serve.

Re: Changing number

Seahorse03 — Sun, 05 Apr 2020 04:53:13 GMT

Hi, yes I believe that for now you have to contact a moderator to be able to change your number. Please note that most of businesses are short on staffs, and apparently it will be even less people next week. So try contact them if it’s an urgent change for you, ( it can be a long wait), or you can hold onto it until the whole Covid-19 situation gets better.

Re: Changing number

Anonymous — Sun, 05 Apr 2020 05:04:03 GMT

@Seahorse03 wrote:
Hi, yes I believe that for now you have to contact a moderator to be able to change your number. Please note that most of businesses are short on staffs, and apparently it will be even less people next week. So try contact them if it’s an urgent change for you, ( it can be a long wait), or you can hold onto it until the whole Covid-19 situation gets better.

@Seahorse03

Good of you to get into participating here as I see you're pretty new.

Did you read the post immediately before yours? See that bold username and the little gold star. That indicates that that user/customer has been here for a long while and understands much of what goes on around here.

While we're not entirely certain of the actual intent of the OP whether this is a simple change number or a port-in...the simple change number does not need a moderator (unless some error happens just doing that as happened to me on a second account attempting a change number). But as often happens, we haven't heard from the OP for a while now.

Re: Changing number

Seahorse03 — Mon, 06 Apr 2020 04:14:23 GMT

Hi, thank you for clarifying that up. I’m only sharing my own experience as I mentioned “I believe”, I could be wrong too. I had a moderator helping me to get my number changed. And it was quite a hassle to do so.