topic Regarding account lock in Get Support

Regarding account lock

jasminekaur4569 — Wed, 05 Jan 2022 15:14:56 GMT

Hey my account got locked was trying to recover my password and forgot my security questions.

I have no idea what my account number was

Now I just have my email and phone number can anyone help with that

Re: Regarding account lock

gblackma — Sun, 05 Apr 2020 02:33:49 GMT

@jasminekaur4569 contact the moderators directly through private message here and ask them for a temporary password https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there.
You can also enable email notification to receive a private message notification sent to your email.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

Re: Regarding account lock

Staliger — Sun, 05 Apr 2020 03:09:37 GMT

@jasminekaur4569 click the "?" in lower right side of the page, type "contact moderator", and follow directions; OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Regarding account lock

jasminekaur4569 — Sun, 05 Apr 2020 12:15:33 GMT

Thanks a lot