topic Re: My data has not working today,help!!! in Get Support

My data has not working today,help!!!

senbabala — Wed, 05 Jan 2022 15:14:29 GMT

I found my data has not worked anymore,it still works yesterday, but the signal bar is full and changed to 4G+(it used to be 3G），all the settings I haven't changed and I'v check the all settings is correct, I'v reboot and take out and in my SIM card several times, I am

really appreciated whom can help me！

Re: My data has not working today,help!!!

JoyLuck — Sat, 04 Apr 2020 18:35:28 GMT

Is your cell data switched to on in the settings.

Could you be out of data? Check self service.

Check your apn settings:

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/m-p/3

Data doesn't work，please help me

senbabala — Sat, 04 Apr 2020 18:31:47 GMT

I found my data has not working anymore,it still works yesterday, but the signal bar is full and changed to 4G+(it used to be 3G），all the settings I haven't changed and I'v check the all settings is correct, I'v reboot and take out and in my SIM card several times, I am

really appreciated whom can help me！

Re: Data doesn't work，please help me

dabr — Sat, 04 Apr 2020 18:35:56 GMT

@senbabala wrote:
I found my data has not working anymore,it still works yesterday, but the signal bar is full and changed to 4G+(it used to be 3G），all the settings I haven't changed and I'v check the all settings is correct, I'v reboot and take out and in my SIM card several times, I am
really appreciated whom can help me！

@senbabala Maybe try the lost/stolen trick, log into your account, select plans/add-ons tab, then phone lost, suspend service and log out. Wait 5 mins, log back in and resume service, log out and reboot the phone.

Re: Data doesn't work，please help me

Triguy — Sat, 04 Apr 2020 18:41:05 GMT

PM uses Bell and Telus towers which are 4G but speeds get throttled to 3G. Did you check your self serve account under data and add,-ons if no amount of data is showing then you have used up your data. You can buy an add-on for 1GB for $15.

Re: Data doesn't work，please help me

geopublic — Sat, 04 Apr 2020 18:37:57 GMT

@senbabala Maybe you used it all up? Check the data counter on your selfserve page. If it's not there then you have used it all up.

PM is currently running a promo on their 1 GB data add-on you might want to take advantage of.

Re: My data has not working today,help!!!

gblackma — Sat, 04 Apr 2020 18:40:40 GMT

@senbabala It seems that some phones got an update overnight. Please check to see if you data is enabled. Thanks.