topic MMS Not Working in Get Support

MMS Not Working

kdawn — Wed, 05 Jan 2022 15:14:21 GMT

I have a new iPhone XR and the $40 per 30 days plan with no add ons. I’ve been with PM for a month and a half and never had issues until now. For some reason my pictures will not send to non-iPhone phones (so I’m assuming wifi helps send to iMessage phones). It’s very frustrating as a significant number of my contacts (including my fiancé) do not have iPhones. How do I fix this? It’s driving me crazy.

Re: MMS Not Working

gblackma — Sat, 04 Apr 2020 16:10:57 GMT

@kdawn enable data, sms, mms and group messaging. And try again to send an mms message. Thanks. If you need more help let us knew. Stay safe.

Edit here's an article that I found on trouble shooting this problem https://www.ikream.com/how-to-fix-an-apple-iphone-xr-that-wont-send-mms-or-picture-messages-troubleshooting-guide-29963

Re: MMS Not Working

Dunkman — Sat, 04 Apr 2020 16:03:11 GMT

@kdawn

If above suggestions don't work, you can try the following:

Reboot phone,

Toggle airplane mode on, then off.

Toggle iMessages off, wait a few minutes, then on.

Or Turn off iMessage and see whether MMS text work to non iPhone users.

Re: MMS Not Working

kdawn — Sat, 04 Apr 2020 16:06:53 GMT

@gblackma Thank you! For some reason my cellular data was shut off. Problem is now fixed.