topic Re: Starting? in Get Support

Starting?

Teaganrosexx — Wed, 05 Jan 2022 15:14:16 GMT

Im having a crazy difficult time activating my sim

Re: Starting?

JoyLuck — Sat, 04 Apr 2020 05:31:01 GMT

@Teaganrosexx wrote:
Im having a crazy difficult time activating my sim

Could you please give us a bit more information on what the problem is with the sim activation?

Have you tried clearing your browser cache/history and opening a new browser in incognito/private mode.

Re: Starting?

Dunkman — Sat, 04 Apr 2020 05:31:10 GMT

@Teaganrosexx

What exact issues are you having with activation?

The website can be finicky. You can try a different web browser, clearing cache or incognito mode. Chrome incognito works well.

Re: Starting?

popping — Sat, 04 Apr 2020 05:34:20 GMT

@Teaganrosexx wrote:
Im having a crazy difficult time activating my sim

PM activation site does not handle the session state very well if you go back a page.

Always close the browser and restart your browser yo try again.

Re: Starting?

Teaganrosexx — Sat, 04 Apr 2020 05:37:11 GMT

It won’t let me get past the activation page I’ve spent hours ! So frustrated

a * comes up by my sim # and name and everything !!!

Re: Starting?

JoyLuck — Sat, 04 Apr 2020 05:45:37 GMT

@Teaganrosexx wrote:
It won’t let me get past the activation page I’ve spent hours ! So frustrated
a * comes up by my sim # and name and everything !!!

Could you try some of the suggestions posted in the comments above to see if it helps.

Re: Starting?

geopublic — Sat, 04 Apr 2020 06:20:37 GMT

@Teaganrosexx Make sure that the SIM card hasn't previously been activated before. You must also use an email that hasn't been used with Public Mobile before.