topic Re: Extra charges in Get Support

Extra charges

Christinenitsa — Wed, 05 Jan 2022 15:14:11 GMT

I have charged all over my December credit card bill for December. These charges are not showing up in my account. Did not order extra services. How do I get these charges reversed?

Re: Extra charges

Dunkman — Sat, 04 Jan 2020 21:30:45 GMT

@Christinenitsa

More details may be helpful. New activation? customer? Did you change plans?

Maybe screenshot your payment history page in PM self service account or billing statement (omit personal information)

Re: Extra charges

Triguy — Sat, 04 Jan 2020 21:31:13 GMT

PM is prepaid so there shouldn't be any additional charges. Can you post a.copy of your statement masking any personal info ?

Re: Extra charges

NDesai — Sat, 04 Jan 2020 21:34:52 GMT

@Christinenitsa If you activated on Dec 1st, you would be charged again on Dec 31st since all plans are for 30 days. Please check your payment history in your self-serve account. Post the screenshot here so we can explain this to you.

Re: Extra charges

geopublic — Sat, 04 Jan 2020 21:37:34 GMT

@Christinenitsa wrote:
I have charged all over my December credit card bill for December. These charges are not showing up in my account. Did not order extra services. How do I get these charges reversed?

@Christinenitsa Are you sure the charges are from Public Mobile? if yes, and they are not from your account then maybe someone else is using your credit card. If that's the case you need to resolve this with your credit card company.

Re: Extra charges

totalUser — Sat, 04 Jan 2020 21:50:56 GMT

Hi @Christinenitsa

Can you call your credit card company and get the reference numbers for every charge.

Some of them may be pending ghost charges.

If there are any that are not on your account or if they are on your account but don't make sense, contact moderators with for each charge date reference and amount and let them sort it out.

You can reach them by clicking on the question mark and informing Simon that you have unauthorized charges, he will give you an option to file a ticket

Is that the only account you have with public mobile? Did you buy any add-ons? Did you order more sim cards from public mobile? Does anybody share the equipment with you and could have used auto fill to make purchases.

Hope you figure it out soon

Re: Extra charges

PAULRANG18 — Sat, 04 Jan 2020 22:24:32 GMT

Firstly, check with the financial institution to ensure there are no fraudulent charges incurred. If there aren't, check PM transaction/payment history to verify charges on your cc account. Contact a moderator by clicking ?, bottom right, and follow instructions to submit a ticket if there are any transactions which are in error.

Re: Extra charges

Christinenitsa — Sun, 05 Jan 2020 04:24:43 GMT

I contacted credit card company. Ok the credit card company is saying that public mobile has to go through their merchant service account to get refeance numbers. This is a 6 month old account and this has never happened before no changes to acct

Re: Extra charges

Dunkman — Sat, 04 Jan 2020 23:56:45 GMT

@Christinenitsa

I would then contact moderator (PM employee ) to see what is going on.....

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator. Type: Contact moderator. Follow the prompts to submit ticket.

Re: Extra charges

darlicious — Sun, 05 Jan 2020 00:00:54 GMT

@Christinenitsa I've only heard of the odd time that autopay has double charged upon renewal. If you have several charges on different dates and your card isn't on any other account with pm it sounds like fraudulent activity. Are there other charges on your c/c bill you don't recognize? You may want to put a temporary hold on the card while you figure out what's going on....check other cards billing as well to see if unusual activity is limited to this card only.

Re: Extra charges

Christinenitsa — Sun, 05 Jan 2020 00:03:26 GMT

I did thanks. There are charges for $11.30 every three days for 2 weeks. Thanks for your help

Re: Extra charges

darlicious — Sun, 05 Jan 2020 00:18:50 GMT

@Christinenitsa $11.13 or $11.30? That sounds like the $10 basic plan cost plus 13% tax. These don't show in your transaction history? As a mistake ? Sounds like there's a system error in the payment department. Have the moderator reverse the charges (vs refunding) they should be able to do this by contacting your credit card company. Ask the moderator to launch an investigation into the system error. Then call your credit card company and tell them you will be disputing the charges and you are currently working with pm to have them reversed. Your c/c will flag them so you will not have to pay them on your due date.

Re: Extra charges

Christinenitsa — Sun, 05 Jan 2020 00:24:53 GMT

They are all $11.30. Bank says they can't do anything until we get reference numbers from public. I will wait until tomorrow and hopefully get a response from moderator. Thanks

Re: Extra charges

hairbag1 — Sun, 05 Jan 2020 00:26:42 GMT

Can you post a screen shot of you billing for the last 30 days ? Edit out any personal info.

Re: Extra charges

Christinenitsa — Sun, 05 Jan 2020 00:31:20 GMT

Re: Extra charges

geopublic — Sun, 05 Jan 2020 00:32:06 GMT

@Christinenitsa wrote:
I did thanks. There are charges for $11.30 every three days for 2 weeks. Thanks for your help

@Christinenitsa Could it be someone is purchasing sim cards for $10 plus tax using your card. Another possibility someone is funding their account using one time payments of $10 each.

Re: Extra charges

Christinenitsa — Sun, 05 Jan 2020 00:34:34 GMT

I don't know who would be doing that? It's weird. Had this account for a while now for my daughter so she can text me. Never had an issue til now. Hope the moderators answer in the next 24 hours

Re: Extra charges

hairbag1 — Sun, 05 Jan 2020 00:35:17 GMT

@geopublic wrote:
@Christinenitsa wrote:
I did thanks. There are charges for $11.30 every three days for 2 weeks. Thanks for your help
@Christinenitsa Could it be someone is purchasing sim cards for $10 plus tax using your card. Another possibility someone is funding their account using one time payments of $10 each.

That's what I thunk too. Looks like someone purchasing sim cards. Did you buy some sim cards in Dec at all ?

Re: Extra charges

Christinenitsa — Sun, 05 Jan 2020 00:38:23 GMT

No changes to the account since we opened this summer no extra SIM cards, nothing. This is very bizarre

Re: Extra charges

geopublic — Sun, 05 Jan 2020 02:18:10 GMT

@Christinenitsa wrote:

@Christinenitsa It appears that the 200 MB addon was charged in Dec multiple times. Looks like something messed up within the PM system. Maybe trying to apply the 1GB free promo? Anyway the moderator should be able to fix that fairly quickly IMO if the addons were not purchased.