topic Re: PUK code in Get Support

PUK code

Joycesalipan — Wed, 05 Jan 2022 15:14:04 GMT

my phone asking for PUK code and not sure where to get the number

Re: PUK code

kselmak — Fri, 03 Apr 2020 23:29:03 GMT

Previous provider or manufacturer

Can you quote exact message?

Re: PUK code

ShawnC13 — Fri, 03 Apr 2020 23:29:33 GMT

@Joycesalipan wrote:
my phone asking for PUK code and not sure where to get the number

You will need to contact the moderators to get the PUK code.

To contact the moderators you need to click on the "?" in the bottom right-hand corner of the screen. This will take you to SIMon the chatbot and there you will follow the prompts to raise a trouble ticket.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators

Re: PUK code

gblackma — Fri, 03 Apr 2020 23:29:51 GMT

@Joycesalipan is this a phone that was with a previous carrier? If you insert the previous carriers SIM does it work? Thanks.

Re: PUK code

geopublic — Fri, 03 Apr 2020 23:30:55 GMT

@Joycesalipan Your phone might be locked to the previous provider. You must get the Network Unlock PUK code from your previous provider.
If your phone is a Samsung you might be able to get an unlock code from the Samsung website via a chat
To start a live chat session from Samsung's Contact Us page: http://www.samsung.com/ca/info/contactus.html?CID=AFL-hq-mul-0813-11000170.

Hope this helps!