topic Re: phone deactivation in Get Support

phone deactivation

olwynvaz — Wed, 05 Jan 2022 15:14:04 GMT

Why was my phone deactivated when I have autopay,Why was I not informed by email of the deactivation

Re: phone deactivation

Triguy — Sat, 04 Jan 2020 15:44:50 GMT

When you log into your account - do you have a reactivate button? If not then submit a ticket to a moderator.

Submit a ticket to a moderator.

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon: https://www.publicmobile.ca/en/bc/get-help ->Click on chat with Simon - on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me

Re: phone deactivation

ChuckYeah — Sat, 04 Jan 2020 15:48:50 GMT

@olwynvaz Check your account as @Triguy says, if there is a reactivate button and your Additional funds show your plan amount, try clicking it and making a $1 payment.

Re: phone deactivation

totalUser — Sat, 04 Jan 2020 16:03:07 GMT

Is it deactivated or suspended or expired? Can you login to your account and check your status?

Re: phone deactivation

hairbag1 — Sat, 04 Jan 2020 16:39:03 GMT

@olwynvaz wrote:
Why was my phone deactivated when I have autopay,Why was I not informed by email of the deactivation

What do you mean "deactivated" ? When you log into My Account does it say Active or something else ? Are any features still working...texting or talk or data ?

Re: phone deactivation

geopublic — Sat, 04 Jan 2020 18:03:48 GMT

@olwynvaz wrote:
Why was my phone deactivated when I have autopay,Why was I not informed by email of the deactivation

@olwynvaz Unfortunately AutoPay has issues from time to time. It would be nice if Public would send out an email to inform their customers that there was a problem but unfortunately they don't. So if you are going to rely on AutoPay and your phone gets suspended you will need to reactivate it manually.

Another option is to enter the payment into your account a couple of days before your plan renewal date.

Re: phone deactivation

Staliger — Sat, 04 Jan 2020 19:51:35 GMT

@olwynvaz wrote:
Why was my phone deactivated when I have autopay,Why was I not informed by email of the deactivation

Autopay has problems sometimes. To prevent this in the future, it is better to top up your plan manually before deadline. Leave Autopay activated to have $2 credit.

Re: phone deactivation

Alan80 — Tue, 14 Jan 2020 00:34:32 GMT

I would advice you to please log in online and check if its Auto pay or not? Normally you do get sms if the bills are avaible or bills paid.

Thanks!