topic Unused add-on due to Covid-19 in Get Support

Unused add-on due to Covid-19

Yfrenkel — Wed, 05 Jan 2022 15:13:57 GMT

I purchased an add-on for phone and txt in the US just before my trip on March 12th. However, I never got to the US due to unfolding events and cancelations on both sides of the border. Is there any way to get a credit for payed but unused service? Sorry if this question has been asked before and Thank you!

Re: Unused add-on due to Covid-19

gblackma — Sun, 05 Apr 2020 20:07:09 GMT

@Yfrenkel there are no refunds, PM is a prepaid service, you may get a credit, contact a moderator and ask them nicely.

Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)
Once connected, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.

Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there.
You can also enable email notification to receive a private message notification sent to your email.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

Re: Unused add-on due to Covid-19

computergeek541 — Fri, 03 Apr 2020 21:52:09 GMT

@Yfrenkel wrote:
I purchased an add-on for phone and txt in the US just before my trip on March 12th. However, I never got to the US due to unfolding events and cancelations on both sides of the border. Is there any way to get a credit for payed but unused service? Sorry if this question has been asked before and Thank you!

If the purchase had been a day later, an account credit would have been automatic assuming that the add-on was purchased and actually used. In this situation, I would suggest talking to the moderators.

Re: Unused add-on due to Covid-19

will13am — Fri, 03 Apr 2020 22:19:10 GMT

I agree with asking a moderator for a credit. One day early is not a lot.

Re: Unused add-on due to Covid-19

Staliger — Fri, 03 Apr 2020 22:23:34 GMT

@Yfrenkel I think moderators will understand your situation. Talk to them, and they may refund you, or give a credit.

Re: Unused add-on due to Covid-19

Yfrenkel — Sun, 05 Apr 2020 20:19:20 GMT

Thank you! I opened the ticket!

Re: Unused add-on due to Covid-19

Nanqui — Sun, 05 Apr 2020 22:53:34 GMT

I hope you will be compensated under the circumstances