topic Re: Refund in Get Support

Refund

Madimay0224 — Wed, 05 Jan 2022 15:13:33 GMT

I accidentally submitted two top ups is there anyway to get a refund?

Re: Refund

geopublic — Fri, 03 Apr 2020 17:53:54 GMT

@Madimay0224 wrote:
I accidentally submitted two top ups is there anyway to get a refund?

@Madimay0224 If that's the case no worries, the second top-up will automatically be used to renew your next plan renewal.

To verify that your second to-up is in your account funds just dial *611 from your phone. If it reports an amount equal to the top-up then you are OK.

You can submit a ticket to PM and ask for a refund but it will probably take more that 30 days to process the refund.

Re: Refund

Triguy — Fri, 03 Apr 2020 17:52:58 GMT

PM is prepaid so no guarantee of a refund but you can try submitting a ticket by clicking on the question mark on the bottom right.

Re: Refund

Staliger — Fri, 03 Apr 2020 17:57:09 GMT

@Madimay0224 PM is prepaid so you probably won't get refund. However, you can always contact moderators to ask for it by clicking the "?" in lower right side of the page, typing "contact moderator", and following directions.

Re: Refund

kselmak — Sat, 11 Apr 2020 21:24:59 GMT

You can get refund but it may take 30 days, you are better off leaving it on your account to be used for the next cycle.

If this is your last cycle with public mobile then contact moderators https://publicmobile.ca.ada.support/chat/

Re: Refund

AE_Collector — Fri, 03 Apr 2020 18:06:49 GMT

Unless you are in dire straights financially, with PM indicating they are running on reduced moderators and a refund potentially taking longer to receive than when your next renewal will take place..... As suggested if the cash IS sitting in your available funds, just let it sit there for your next renewal.

AE_Collector

Re: Refund

gblackma — Fri, 03 Apr 2020 18:53:48 GMT

@Madimay0224 when you dial 611, is there a balance equal to one of the top ups? Thanks. If yes follow the advice given and leave it for the next cycle renewal date. If no, please respond. Thanks.