topic Re: trying to change plan in Get Support

trying to change plan

ecapper — Wed, 05 Jan 2022 15:13:27 GMT

Hi im trying to change my plan now and it goes theu the process but doesnt change the plan. I am trying to change to the $40 plan and i have the funds in my acc. To change it. Can someone assist me please

Ernie

Re: trying to change plan

ChuckYeah — Sat, 04 Jan 2020 00:08:06 GMT

@ecapper You may be selecting to change the plan at next renewal. Alternatively, you can ask to change your plan now. Could this be it?

Obviously this screen shot was for a different situation.

Re: trying to change plan

ecapper — Sat, 04 Jan 2020 00:35:54 GMT

No i am selecting change plan now. Tried a different browser. Cleared all history and cache and retried and still will not change

Re: trying to change plan

ChuckYeah — Sat, 04 Jan 2020 00:39:34 GMT

Does it give you an error message or anything, @ecapper . Or does it just appear to work but doesn't make the necessary changes?

Re: trying to change plan

ecapper — Sat, 04 Jan 2020 00:46:07 GMT

I dont get an error or any messagr.it just does not change. I not sure what else to do

Re: trying to change plan

ecapper — Sat, 04 Jan 2020 00:48:08 GMT

Normally when i do this it says your plan has been changed successful but no message just takes me baback to the overview page

Re: trying to change plan

ChuckYeah — Sat, 04 Jan 2020 00:49:38 GMT

@ecapper , nor do I. Have you tried using another browser, or clear your cache and try again. If this doesn't work, I think you will need @CS_Agent 's help.

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Watch for this indicator of a private message, probably from a moderator.

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