topic Update autopay in Get Support

Update autopay

Jasgrewal — Wed, 05 Jan 2022 15:13:19 GMT

Hi, I am unable to update my auto-pay. When i click update auto-pay it is saying succesful updated your payment method. But, I still see old payment method.

I have payment date for jan 4th, 2020. I have messaged moderators, but i havent gotten an response yet.

Can anyone help?

Re: Update autopay

totalUser — Fri, 03 Jan 2020 21:44:16 GMT

Stay put it may easily be 4hrs before u great back from them

Re: Update autopay

hairbag1 — Fri, 03 Jan 2020 21:49:16 GMT

@Jasgrewal wrote:
Hi, I am unable to update my auto-pay. When i click update auto-pay it is saying succesful updated your payment method. But, I still see old payment method.

I have payment date for jan 4th, 2020. I have messaged moderators, but i havent gotten an response yet.

Can anyone help?

You can log into My Account and manually add your plan costs using your valid credit card. That seems to make the renewal process happy and you still get autopay reward.

Re: Update autopay

Anonymous — Fri, 03 Jan 2020 22:05:57 GMT

@Jasgrewal- Did you try clearing your browser's cache? Alternatively, launch browser in incognito/privacy mode.

Re: Update autopay

Jasgrewal — Fri, 03 Jan 2020 23:06:45 GMT

I tried on different devices, but same error.

Just to be safe i'll put extra credits in my account.

Thanks for help

Re: Update autopay

Staliger — Fri, 03 Jan 2020 23:06:53 GMT

@Jasgrewal wrote:
Hi, I am unable to update my auto-pay. When i click update auto-pay it is saying succesful updated your payment method. But, I still see old payment method.

I have payment date for jan 4th, 2020. I have messaged moderators, but i havent gotten an response yet.

Can anyone help?

You can wait for their reply, or use another device to perform this updating operation again.