topic Re: payment voucher in Get Support

payment voucher

Pryncess44 — Wed, 05 Jan 2022 15:13:13 GMT

my sister bought a 48 payment voucher. It didnt work so i tried on my account and ot went through. can we transfer the money to her account?

Re: payment voucher

Daps — Fri, 03 Jan 2020 20:55:13 GMT

You would have to ask moderators by creating a ticket.

Click on the green question mark at bottom right to get started.

Enter your question into SIMon. Follow/invent prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

Some payment vouchers have delayed registration. That is why people suggest retrying to redeem them the next day.

Re: payment voucher

geopublic — Fri, 03 Jan 2020 20:56:49 GMT

@Pryncess44 wrote:
my sister bought a 48 payment voucher. It didnt work so i tried on my account and ot went through. can we transfer the money to her account?

@Pryncess44 No, it would be easier if you give $48 to your sister so she can purchase another voucher. Transferring money between accounts is not supported and would take a long time by submitting a ticket to PM.

Re: payment voucher

will13am — Fri, 03 Jan 2020 21:09:59 GMT

@geopublic wrote:
@Pryncess44 wrote:
my sister bought a 48 payment voucher. It didnt work so i tried on my account and ot went through. can we transfer the money to her account?
@Pryncess44 No, it would be easier if you give $48 to your sister so she can purchase another voucher. Transferring money between accounts is not supported and would take a long time by submitting a ticket to PM.

+1. I totally agree. This is a prepaid service and technically any funds going into an account can't come out. It would be simplest to handle this without trying to involve Public Mobile.

Re: payment voucher

Staliger — Fri, 03 Jan 2020 21:16:43 GMT

@Pryncess44 wrote:
my sister bought a 48 payment voucher. It didnt work so i tried on my account and ot went through. can we transfer the money to her account?

No, you can't...

Re: payment voucher

Pryncess44 — Fri, 03 Jan 2020 21:34:20 GMT

Actually you can.

Re: payment voucher

Pryncess44 — Fri, 03 Jan 2020 21:35:55 GMT

I did actually involve Public and they were wonderful and as a one time courtesy they agreed to transfer the voucher.
I find it disturbing that everyone one of you have misinformation.

Re: payment voucher

geopublic — Fri, 03 Jan 2020 21:39:42 GMT

@Pryncess44 wrote:
I did actually involve Public and they were wonderful and as a one time courtesy they agreed to transfer the voucher.
I find it disturbing that everyone one of you have misinformation.

@Pryncess44 It is not misinformation. As you said it was a one time courtesy from the Moderator Team. They could have also refused to do it. It's definitely not standard practice.

Re: payment voucher

Pryncess44 — Sat, 04 Jan 2020 15:25:25 GMT

I was told by everyone that commented NO. I was also told not to involve Public. Why did you not say "sometimes they will make an exception"?

Re: payment voucher

Pryncess44 — Sat, 04 Jan 2020 15:26:40 GMT

It took 5 minutes for them to transfer the funds. Why are you spreading misinformation?

Re: payment voucher

Pryncess44 — Sat, 04 Jan 2020 15:28:52 GMT

I was absolutely misinformed by y'all. One of you said it would take a long time for Public to transfer funds!! It took 5 minutes and my sisters phone was one. We also got advice going forward.

Re: payment voucher

Anonymous — Sat, 04 Jan 2020 15:49:20 GMT

@Pryncess44 wrote:
I was absolutely misinformed by y'all. One of you said it would take a long time for Public to transfer funds!! It took 5 minutes and my sisters phone was one. We also got advice going forward.

Well c'mon the first reply had it right. I'm a little surprised at some of the other replies.

Internally they likely just transferred funds...not the voucher per se. Makes no external difference of course.

I had asked the mods not long ago about moving Available Funds from one account to another and they seemed willing. I didn't go through with it yet but it was positive.