topic Re: Coverage Map in BC is wrong. in Get Support

Coverage Map in BC is wrong.

jchakkal — Tue, 04 Jan 2022 18:11:04 GMT

I was looking at the coverage map for BC and I noticed it was completely wrong. It had almost no coverage outside the Vancouver area but that has to be incorrect because TELUS, the network that Public Mobile uses, has the best coverage in BC

I am hoping that is just a mapping error and not an exclusion of service from TELUS.

Re: Coverage Map in BC is wrong.

jtlooyis — Fri, 06 Mar 2015 18:49:48 GMT

I am considering changing service providers and public mobile is one of the companies I am looking at. This would be a bit of deal breaker - hoping its just a map error *fingers crossed*

Re: Coverage Map in BC is wrong.

benwarez — Fri, 06 Mar 2015 18:49:54 GMT

I think also what you're thinking Telus coverage goes also for PM, Koodo Prep/postpaid, PC Mobile

Re: Coverage Map in BC is wrong.

makkahn28 — Fri, 06 Mar 2015 18:55:22 GMT

That's correct. Telus's coverage is for all their subsidiaries, not for Telus specifically, unless stated

Re: Coverage Map in BC is wrong.

Mansi_G — Fri, 06 Mar 2015 23:08:41 GMT

Hi @jchakkal - It'll help us understand the gap if you could give us a specific location let's say a postal code where you were hoping to get coverage and is not showing in the map.

Re: Coverage Map in BC is wrong.

jchakkal — Fri, 06 Mar 2015 23:12:38 GMT

There is nothing specific about this

I made 2 images to show you what's missing. It's quite obvious and very large.

Re: Coverage Map in BC is wrong.

chukdefatey — Fri, 06 Mar 2015 23:19:39 GMT

Yep that is definitely wrong. Don't worry though your PM phone will work anywhere where a Telus Sim Card phone will work.

Re: Coverage Map in BC is wrong.

BouncyBear — Sun, 08 Mar 2015 15:30:05 GMT

+1 to this post as this should be immediately addressed by PM; it's both for visibility and transparency when it comes to expanding PM's user base.

PM, why has this not been fixed yet?

Thanks!

Re: Coverage Map in BC is wrong.

chukdefatey — Sun, 08 Mar 2015 20:51:42 GMT

^Well Technically sort off kind off they are not officially offering service out side of Ontario and Quebec.

However they should definitely fix the BC Map. I never really understand how massive corporations can make mistakes like that. They have dedicated departments that look after these things yet they still make these mistakes. Don't get it

B.C. Coverage Map

Martin — Fri, 13 Mar 2015 14:43:51 GMT

Hello,

Due to a post by, I believe, bouncybear, who pointed out large areas of B.C. seemingly without Telus coverage, I figured that it might be due to Bell having provided the towers, and therefore having the sole right to display coverage where none seems to exist via Telus.

Re: B.C. Coverage Map

chukdefatey — Fri, 13 Mar 2015 15:36:42 GMT

Telus and Bell Share one single network expect for LTE 2600Mhz which Telus doesn't have access to. BC map is definitely wrong and needs to fixed because I have a lot of highway truck drivers friends that travel all of the country and the coverage is the same for all Bellus Group of Companies

Re: B.C. Coverage Map

benwarez — Fri, 13 Mar 2015 15:45:37 GMT

That's the correct answer to bouncybear question indeed, Since Bell/Telus share same towers why Telus should have its own towers where Bell allows Telus to use its towers

Re: Coverage Map in BC is wrong.

jchakkal — Sun, 15 Mar 2015 21:17:42 GMT

There is still no change to the coverage map...

Unacceptable.

Re: Coverage Map in BC is wrong.

benwarez — Sun, 15 Mar 2015 22:02:28 GMT

i thought this question was already been answered in this other coverage post http://productioncommunity.publicmobile.ca/t5/Discussions/B-C-Coverage-Map/m-p/6570#M552

Re: Coverage Map in BC is wrong.

jchakkal — Sun, 15 Mar 2015 22:06:06 GMT

The question hasn't been "answered" because the coverage map in BC is still wrong.

Determining if the coverage area is different than the TELUS map has been solved...its the same.

But the main issue was that the Public Mobile Coverage Map is incorrect - and that hasn't been fixed yet.

Re: Coverage Map in BC is wrong.

Martin — Sun, 15 Mar 2015 22:06:48 GMT

chuk,

Where did you read that PM is not officially offering service outside of ON and QC?

If you access your online account, check the Change Phone Number section. It lists every province with every city and town worth noting.

As far as the map, I agree with you and the OP.
As I said in a previous post, the seeming lack of coverage may be due to Bell owning the towers, and not allowing Telus to show coverage, in order to draw potential customers to Bell.

Re: Coverage Map in BC is wrong.

jchakkal — Sun, 15 Mar 2015 22:16:40 GMT

"As far as the map, I agree with you and the OP.
As I said in a previous post, the seeming lack of coverage may be due to Bell owning the towers, and not allowing Telus to show coverage, in order to draw potential customers to Bell."

---

Short Answer:

That's not true though. The Only difference between Bell and Telus is that Bell has access to BRS 2600Mhz LTE Band 7

The rest of the coverage map details are exactly identical. Also, there is no way that Bell owns the towers in the interior BC - the only place they own towers in the west is far northern B.C. and the Territories.

Long Answer:

From the Pacific Ocean until The Manitoba Border - Telus owns every single tower in the Bell-Telus relationship.

Then Bell owns everything in Ontario, NFLD, NB, PEI, NS

Telus owns the majority (or maybe everything) in Quebec

That's how the agreement works.... because these "turfs" is what they originally are based on...

Bell = Southern Quebec + Ontario + Bell Aliant (NS, NFLD, NB, PEI)

Telus = Rest of Quebec (QuebecTel) + BCTel + AGT (Alberta)

Therefore, their initial CDMA build out back in the day follows these areas...Then Telus purchased Clearnet which gave it a more national tower coverage area

Then When both Bell & Telus wanted to switch from CDMA to GSM, they decided to join together and team up and build out the entire country!

That's why if you have a Bell CDMA phone and you are in interior BC, your phone will actually "roam" on TELUS

If you have a Telus CDMA phone and you are somewhere in PEI, your phone will actually "roam" on Bell

But ever since they went GSM/HSPA - Then they decided to share the Radio on each tower but have seperate base systems. Therefore every single tower manually broadcasts a 302220 for TELUS (koodo/public) and 302610 for Bell (virgin/solo)

That's the long answer for why that assertion is incorrect.

Re: Coverage Map in BC is wrong.

Martin — Sun, 15 Mar 2015 22:30:54 GMT

Thank you for constructively correcting me, and for your detailed explanation.

It will definitely prove useful if and when a poster asks about the BC map and coverage.

Re: Coverage Map in BC is wrong.

chukdefatey — Sun, 15 Mar 2015 23:21:48 GMT

^Martin, Did you miss this part from my previous post "Well Technically sort off kind off they are not officially offering service out side of Ontario and Quebec.''

What I mean is no one one knows about what Public Mobile is outside of Quebec and Ontario and with the new beta program they started offering numbers outside of the two Provinces. Which is why I said sort of kind of. The reason in case you don't know why Public Mobile didn't offer numbers from other Provinces was because they didn't own any spectrum besides Quebec and Ontario.

Re: Coverage Map in BC is wrong.

jchakkal — Sun, 15 Mar 2015 23:39:38 GMT

Yes, you are correct - Public Mobile was originally an Ontario & Quebec only brand.

But we aren't here to discuss the history of telecom - We are trying to setup the website for a proper launch for the whole country... So it doesn't really matter

Now focusing on the sole purpose of this thread. Let's get back to the original discussion point.

British Columbia is missing a whole lot of coverage area on the map.

Somebody. Fix It. Please. Now.