topic Re: Unable to activate in Get Support

Unable to activate

cwatts2020 — Wed, 05 Jan 2022 15:13:04 GMT

Okay so I have gotten to step 5 of the online activation but can't get any farther.

At no point have I received a confirmation email.

The payment method I wish to use is a voucher but I don't have one yet.

Can I not set up the account prior to entering a voucher?

Can I purchase a voucher (interact or paypal) without going to a physical store?

Thanks

Re: Unable to activate

RossN — Thu, 02 Apr 2020 20:07:19 GMT

@cwatts2020 hi sorry you need to pay in order to complete the process https://www.ding.com/ says they are waiving service fees for vouchers to help out.

Re: Unable to activate

cwatts2020 — Thu, 02 Apr 2020 20:04:22 GMT

Okay so my 2nd part of the question. Can I purchase vouchers online?

Re: Unable to activate

JoyLuck — Thu, 02 Apr 2020 20:04:24 GMT

@cwatts2020 wrote:
Okay so I have gotten to step 5 of the online activation but can't get any farther.

At no point have I received a confirmation email.

The payment method I wish to use is a voucher but I don't have one yet.

Can I not set up the account prior to entering a voucher?

Can I purchase a voucher (interact or paypal) without going to a physical store?

Thanks

Vouchers are available at these stores:

Re: Unable to activate

dabr — Thu, 02 Apr 2020 20:05:34 GMT

@cwatts2020 wrote:
Okay so I have gotten to step 5 of the online activation but can't get any farther.

At no point have I received a confirmation email.

The payment method I wish to use is a voucher but I don't have one yet.

Can I not set up the account prior to entering a voucher?

Can I purchase a voucher (interact or paypal) without going to a physical store?

Thanks

@cwatts2020 Vouchers are available from recharge.com and ding.com online, but there would be an extra fee charged on top of the voucher value.

Re: Unable to activate

geopublic — Thu, 02 Apr 2020 20:05:40 GMT

@cwatts2020 wrote:
Okay so I have gotten to step 5 of the online activation but can't get any farther.

At no point have I received a confirmation email.

The payment method I wish to use is a voucher but I don't have one yet.

Can I not set up the account prior to entering a voucher?

@cwatts2020 No, you will need the voucher

Can I purchase a voucher (interact or paypal) without going to a physical store?

Yes, you can use one of the following:
Xoom
Recharge
Ding

Thanks

Re: Unable to activate

Luddite — Thu, 02 Apr 2020 20:06:03 GMT

merged

Re: Unable to activate

cwatts2020 — Thu, 02 Apr 2020 20:29:22 GMT

thanks

I tried recharge but it fails to accept paypal, unsure what the glitch is so I'm going to now try ding.

Re: Unable to activate

geopublic — Thu, 02 Apr 2020 20:32:10 GMT

@cwatts2020 👍 Don't forget to use a referral code to get $10 off during activation. If you don't have check your private messages. (You should have a ton by now 😀)

Re: Unable to activate

cwatts2020 — Thu, 02 Apr 2020 20:32:39 GMT

ding requires you to add a phone number, but because I can't complete the public mobile activation I don't have a number.

Re: Unable to activate

geopublic — Thu, 02 Apr 2020 20:34:53 GMT

@cwatts2020 wrote:
ding requires you to add a phone number, but because I can't complete the public mobile activation I don't have a number.

Ah yes, they all require to enter a phone number. Can you pick a temporary number during activation and use that?

Re: Unable to activate

cwatts2020 — Thu, 02 Apr 2020 20:35:37 GMT

Okay now i'm stumped again. both Xoom and Ding require you to enter a phone number to do a reload. I dodn't have a number because I can't activate the phone without a voucher. Is there a viable online option or do I have to get a voucher at a store?

Re: Unable to activate

JoyLuck — Thu, 02 Apr 2020 20:36:55 GMT

@cwatts2020 wrote:
Okay now i'm stumped again. both Xoom and Ding require you to enter a phone number to do a reload. I dodn't have a number because I can't activate the phone without a voucher. Is there a viable online option or do I have to get a voucher at a store?

Do you have any friends/family member out and about right now that can purchase voucher for you and give you the pin?

Re: Unable to activate

cwatts2020 — Thu, 02 Apr 2020 20:37:04 GMT

I can pick a number that that was at step 2, the browser says I can't work backwards. Do I have to start the whole process over again? This isn't very straight forward

Re: Unable to activate

cwatts2020 — Thu, 02 Apr 2020 20:38:53 GMT

I'm sure I can purchase one but none of the 3 online options suggested here seem to work without abandoning the activation and starting over. Perhaps I should just go to a store and buy a voucher

Re: Unable to activate

geopublic — Thu, 02 Apr 2020 20:38:59 GMT

@cwatts2020 wrote:
Okay now i'm stumped again. both Xoom and Ding require you to enter a phone number to do a reload. I dodn't have a number because I can't activate the phone without a voucher. Is there a viable online option or do I have to get a voucher at a store?

@cwatts2020 Just pick a temp number from the PM available number screen. You will receive the voucher via email anyway so you will be able to use the voucher PIN during activation.

Re: Unable to activate

geopublic — Thu, 02 Apr 2020 20:40:14 GMT

@cwatts2020 wrote:
I'm sure I can purchase one but none of the 3 online options suggested here seem to work without abandoning the activation and starting over. Perhaps I should just go to a store and buy a voucher

@cwatts2020 Open multiple browser windows.

Re: Unable to activate

JoyLuck — Thu, 02 Apr 2020 20:48:23 GMT

@cwatts2020 wrote:
I'm sure I can purchase one but none of the 3 online options suggested here seem to work without abandoning the activation and starting over. Perhaps I should just go to a store and buy a voucher

If you have a London Drugs nearby, you can buy a sim card there and they can assist you with the activation.

Buy more than one voucher if you are not using a cc to pay. It will save you extra trips to the retailer during this time of social distancing.

Re: Unable to activate

hairbag1 — Thu, 02 Apr 2020 20:46:54 GMT

@cwatts2020 wrote:
I'm sure I can purchase one but none of the 3 online options suggested here seem to work without abandoning the activation and starting over. Perhaps I should just go to a store and buy a voucher

Do you have a valid credit card or Visa debit that you could use to make a 1 time payment to get you started...then use vouchers for subsequent payments.

Best to leave a cc or debit on file anyhow...even if you don't use it, you'll get the autopay reward of $2 per renewal.

Re: Unable to activate

cwatts2020 — Thu, 02 Apr 2020 20:53:38 GMT

Okay so I processed a $20 voucher using ding attached to a 289 number generated by the sign on. I then redid the activation and the number I bough the $20 voucher for is no longer available.

What do I do now?

How do I put the number in manually for the voucher I just bought?