topic Re: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled in Get Support

ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

shivaambi — Wed, 05 Jan 2022 15:12:51 GMT

hi Team,

can you please help me login I need to recharge my account and use it, I am getting the error below when I tried to do forgot password, login

ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Re: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Triguy — Thu, 02 Apr 2020 17:43:19 GMT

Try using a different browser and incognito mode. Clear your cache and cookies then reboot. If you need to make a payment right away then you can purchase a voucher and call 611 or use recharge.com or ding.com.

Re: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Staliger — Thu, 02 Apr 2020 17:43:43 GMT

@shivaambi Please contact moderators by clicking the "?" in lower right side of the page, typing "contact moderator", and following directions; OR by sending a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

gblackma — Thu, 02 Apr 2020 17:52:43 GMT

@shivaambi you usually get that message when your account has been cancelled. Has it been dormant for more than 90 days? If it hasn't been 90 days, did you port your number? You have to start over.

Here's 2 articles, they basically explain it all:

What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up

Thanks.