topic Re: Billing issues in Get Support

Billing issues

Patelnikhilb — Wed, 05 Jan 2022 15:12:42 GMT

In auto payment public mobile charge me twice amount.

Re: Billing issues

Luddite — Thu, 02 Jan 2020 21:49:03 GMT

@Patelnikhilb wrote:
In auto payment public mobile charge me twice amount.

@Patelnikhilb Check your account and see if that extra charge is showing as Available Funds. If so, you could leave it there to be used at the next renewal.

Otherwise, submit a ticket: click https://publicmobile.ca.ada.support/chat/ and enter your question into SIMon. Follow/invent prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

Re: Billing issues

ChuckYeah — Thu, 02 Jan 2020 21:49:13 GMT

@Patelnikhilb Is this your renewal or your original activation?

Re: Billing issues

PAULRANG18 — Thu, 02 Jan 2020 22:35:40 GMT

If the extra charge is in Available Funds, you will not lose that money and it will be used to pay for your next renewal. If you would like a refund, contact moderators by clicking ?, bottom right, and follow instructions to submit a ticket. Moderator wait time could be a few hours or less, or within a day, from my experience.

Re: Billing issues

darlicious — Thu, 02 Jan 2020 22:47:21 GMT

@Patelnikhilb Regardless of the funds if they appear on your account contact the moderators so they can look into why you were charged twice so it doesn't happen again.