topic Re: Self serve login in Get Support

Self serve login

Justinsabin009 — Wed, 05 Jan 2022 15:12:40 GMT

I have no access to my email and also forgot the password of self serve. How do I reset the password and username

Re: Self serve login

gblackma — Thu, 02 Apr 2020 16:37:41 GMT

@Justinsabin009 have them change it to the same email address that you used here. It helps with community rewards.

Re: Self serve login

Staliger — Thu, 02 Apr 2020 16:36:52 GMT

@Justinsabin009 you can contact moderators by clicking the "?" in lower right side of the page, typing "contact moderator", and following directions; OR by sending a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Self serve login

geopublic — Thu, 02 Apr 2020 16:43:40 GMT

Customer or potential sim-####er. Decisions, decisions. 🤔

Re: Self serve login

Justinsabin009 — Thu, 02 Apr 2020 16:43:53 GMT

Not working

Re: Self serve login

JoyLuck — Thu, 02 Apr 2020 16:48:21 GMT

@Justinsabin009 wrote:
Not working

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Try clearing browser cache/history and open browser in incognito/private mode.

Re: Self serve login

JoyLuck — Thu, 02 Apr 2020 16:52:42 GMT

@Justinsabin009 wrote:
Not working

Try clearing your browser cache/history and then open a new window in incognito/private mode when trying to contact moderators.

Re: Self serve login

gblackma — Thu, 02 Apr 2020 16:53:27 GMT

@Justinsabin009 If Simon isn't working. Use this private message link to contact the moderators directly https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there.
You can also enable email notification to receive a private message notification sent to your email.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save