topic Re: Data Reset in Get Support

Data Reset

Sunshine-754 — Wed, 05 Jan 2022 15:12:31 GMT

My data was reset to 1023.999 MB instead of 1024 MB when it was renewed. Just wondering why it is not reset to 1024 MB?

Re: Data Reset

LoveMyBolt — Thu, 02 Jan 2020 05:31:33 GMT

@Sunshine-754 wrote:
My data was reset to 1023.999 MB instead of 1024 MB when it was renewed. Just wondering why it is not reset to 1024 MB?

Another .001 thing. Seems to be a rash of these.

Was your data on? Did you send an MMS?

Re: Data Reset

Ed404 — Thu, 02 Jan 2020 05:33:01 GMT

@LoveMyBolt wrote:
Another .001 thing. Seems to be a rash of these.
Was your data on? Did you send an MMS?

If the display shows it as 0/1023.999 it's on their end and isn't related to user doing anything with data. Probably a system glitch and didn't round up or something. I wouldn't worry about 0.001 MB it's nothing.

Re: Data Reset

LoveMyBolt — Thu, 02 Jan 2020 05:44:59 GMT

@Ed404 wrote:
@LoveMyBolt wrote:
Another .001 thing. Seems to be a rash of these.
Was your data on? Did you send an MMS?
If the display shows it as 0/1023.999 it's on their end and isn't related to user doing anything with data. Probably a system glitch and didn't round up or something. I wouldn't worry about 0.001 MB it's nothing.

I would surmise that it's a similar related effect.

It is nothing but I like seeing zero used and even, clean numbers for the bucket.

Re: Data Reset

Sunshine-754 — Thu, 02 Jan 2020 05:50:34 GMT

My data was not on. It shows 0.001/1024 after it resets itself.

Re: Data Reset

cellphoneuser1 — Thu, 02 Jan 2020 10:02:37 GMT

@Sunshine-754 wrote:
My data was not on. It shows 0.001/1024 after it resets itself.

This is about 1 kilobyte. It shouldn't do this but is unlikely to cause any differnce in service.

Re: Data Reset

Staliger — Thu, 02 Jan 2020 17:23:06 GMT

@Sunshine-754 wrote:
My data was reset to 1023.999 MB instead of 1024 MB when it was renewed. Just wondering why it is not reset to 1024 MB?

Perhaps, just a system bug, don't worry, it may fix itself with time/new month.

Re: Data Reset

dabr — Thu, 02 Jan 2020 20:19:35 GMT

@Sunshine-754 wrote:
My data was not on. It shows 0.001/1024 after it resets itself.

Yes PM's system sometimes shows these nominal amounts of data being used, sometimes it's negative data (benefit!), but normally there's 2.3mb of buffered/ghost data that's shown after enabling data on the phone. Usually this can be reset by turning your phone's data/airplane mode on/off.

However, one of my account's phone that has data turned off and it still shows this nominal amount of data being used, not sure why that happens but I don't worry about it as it seems to be one of the many quirks in the PM system:)