topic Re: porting number in Get Support

porting number

minnow — Wed, 05 Jan 2022 15:12:24 GMT

Hi all I just set up my wife's phone..and no luck porting her number.. I gave up and am leaving her number as is. I would like to port my number I have the card but do not want to go through the head ache and find that it can not be ported cause I really need this number. If I put my number here could a moderator please tell me if it can be ported . number is ...

Thank you in advance.

edtied by computergeek541: phone number removed

Re: porting number

computergeek541 — Thu, 02 Apr 2020 03:17:50 GMT

@minnow wrote:
Hi all I just set up my wife's phone..and no luck porting her number.. I gave up and am leaving her number as is. I would like to port my number I have the card but do not want to go through the head ache and find that it can not be ported cause I really need this number. If I put my number here could a moderator please tell me if it can be ported . number is ...
Thank you in advance.

Please go to www.publicmobile.ca.ada.support/chat and type in "port request".

I've removed the number from your message for privacy reasons, but which city is this phone number from again?

Re: porting number

CannonFodder — Thu, 02 Apr 2020 03:19:51 GMT

@minnow First of all, you should edit your post(click on the 3 dots, in the top, right corner of your post, and choose the "Edit" function), and remove your phone number..... this is a public forum where ANYBODY can get your number, and maybe start sending you all kinds of crap you don't want. Ninja'd YET again! 🙄

As for porting, with a few exceptions, most numbers can be ported. Which provider are you currently with, and is your account a prepaid, or postpaid plan?

Re: porting number

gblackma — Thu, 02 Apr 2020 03:23:35 GMT

@minnow porting a number can be done 2 ways at activation ( unless Koodo prepaid which requires moderator help) see article on how to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up

or after signing up with a temporary number, currently with moderator help, see article on how to port https://productioncommunity.publicmobile.ca/t5/Announcements/Number-transfer-in-Self-Serve-impacted-by-ongoing-maintenance/m-p/513015/highlight/true#M40857

So, you can still port your wife's number over. In both cases account must be active to port.

Re: porting number

Pawprints1986 — Thu, 02 Apr 2020 03:22:15 GMT

If you're nervous of losing your number (like I was) I activated with a temporary new number and then had the staff do the port for me. I had the same number since I've had a phone so my number is important to me too 🙂

Re: porting number

Rusty — Thu, 02 Apr 2020 11:06:58 GMT

aaah yeah I remember getting my first number. It was sick! That was back in like 2002? I still remember that number as well. You remember that song Jenny? Yup! That was me... 867-5309

Re: porting number

Seahorse03 — Thu, 02 Apr 2020 11:44:42 GMT

Input your old number, carrier, account number with the old carrier when you sign up on public mobile.

Wait for a few hours, try shut off and restart your phone.

if it still doesn’t work, call 1-866-558-2273 Telus and tell the agent that you would like to port the number, they are able to check if the porting has been through.

Re: porting number

fujiyama — Thu, 02 Apr 2020 12:39:28 GMT

Your wife's number can still be ported over, others have explained this. As for your number, for a quick check you can use this link: CLICK HERE

Note: This link is from Koodo so it can only serve as an indication, it is not 100% accurate.

To get the official answer from Public Mobile regarding your number, you will have to contact the Moderators.

Re: porting number

minnow — Thu, 02 Apr 2020 13:47:49 GMT

Hi...I knew the number is not suppose to be on here ..but frustrated with Simon..at that point I did not care..sorry . The place is Dryden Ontario.

Re: porting number

minnow — Thu, 02 Apr 2020 13:50:49 GMT

Hi I went to the site you posted...got error site is not available..If that is the one you submit a ticket..it has been no help.

Re: porting number

gblackma — Thu, 02 Apr 2020 13:51:49 GMT

@minnow to clarify, you have activated both accounts with temporary numbers and would like to contact the moderators to port, and you are having problems with Simon right?

Re: porting number

minnow — Thu, 02 Apr 2020 13:52:37 GMT

Hi it is T-Baytel out of Thunder Bay and I am in Dryden..Ontario ...

Re: porting number

minnow — Thu, 02 Apr 2020 13:53:52 GMT

Oh..forgot it is a postpaid plan..

Re: porting number

minnow — Thu, 02 Apr 2020 13:57:29 GMT

Hi I have tried all that put all info in got a green submit box ..but it would not send..Wife is going to keep her new number...Just means..local land line calls will be long distance as the only number I could choose was from Kenora.

Re: porting number

gblackma — Thu, 02 Apr 2020 14:00:48 GMT

@minnow you can contact the moderators directly through private message here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Since you are having problems using Simon. Type " Port Request " into the subject field. Use this link to see what is required to port your number https://productioncommunity.publicmobile.ca/t5/Announcements/Number-transfer-in-Self-Serve-impacted-by-ongoing-maintenance/m-p/513015/highlight/true#M40857

Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there.
You can also enable email notification to receive a private message notification sent to your email.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

Re: porting number

minnow — Thu, 02 Apr 2020 14:00:58 GMT

Are you talking about the staff on here ?? If so that is why I started this conversation..Thanks

Re: porting number

gblackma — Thu, 02 Apr 2020 14:04:13 GMT

@minnow Yes the private message link that I provided puts you in contact with the moderators ( PM customer service) And the other link tells you what information you should provide to facilitate the port.

Re: porting number

minnow — Thu, 02 Apr 2020 14:40:44 GMT

No I have only activated my wife's account..She is now willing to have the number from Public...on the other hand I have had my number for 30 years.. and just ported it to my cell from a land line to cell on T-Baytel in Thunder Bay which is postpaid plan.. It is a local number Here in Dryden. I would like to move it to Public..but don't want to activate if I can't. I have the sim card already..just in a holding pattern to see if it can happen. Is there any way I can find out if it can be ported to Public ? If I can't .. I have to chose a number from the closest place ( Kenora ) which is 187 klm away...so the local land line calls will be all long distance for the caller. I hope this makes sense to you...lol

Thanks for your time Rick

Re: porting number

CannonFodder — Thu, 02 Apr 2020 16:33:48 GMT

@minnow wrote:
It is a local number Here in Dryden. I would like to move it to Public..but don't want to activate if I can't. I have the sim card already..just in a holding pattern to see if it can happen. Is there any way I can find out if it can be ported to Public ?

Did you input your number into the box in the link that @fujiyama posted on Page 1?

That, and you've posted a few times as though you're replying to someone specifically, but it's unclear who you're replying to..... maybe try using the "@" symbol, and a list of the names that have posted in this thread will pop up, and you can choose the right one, OR type that symbol, and start typing their name(if they don't show up on the popup list), and when their name shows up, choose that.

Re: porting number

fujiyama — Thu, 02 Apr 2020 21:25:25 GMT

@minnow

Looks like you won't be able to port your number... Dryden is not on the list when I tried to change numbers within SelfServe.

Telus does not have numbers for Dryden.

You can port both of your original numbers over to a VOIP service (for incoming and outgoing call/text) and keep PM for outgoing and data only, if you don't mind the extra work of such a setup.

What is your phone usage like? Tbaytel prepaid might fit your needs fine. They have free incoming text and a 20gb data addon that's good for one year. Great option if you don't use calling much. Using a VoIP number to call out for free also works with this setup.