topic Re: Texts and calls in Get Support

Texts and calls

annronreimer — Wed, 05 Jan 2022 15:12:19 GMT

I just signed up with PM, and certain texts are not going thru, as well, incoming calls go straight to voicemail. Any ideas?

Re: Texts and calls

ChuckYeah — Thu, 02 Jan 2020 01:17:50 GMT

@annronreimer The voicemail thing is normal if you ported a number in from another provider.

Re: Texts and calls

totalUser — Thu, 02 Jan 2020 01:18:55 GMT

Did you port your number to public?

How long had it been?

Did you restart your phone?

Use old sim until port it's finished

Re: Texts and calls

annronreimer — Thu, 02 Jan 2020 01:19:08 GMT

I ported the number yesterday, have tried restarting several times

Re: Texts and calls

ChuckYeah — Thu, 02 Jan 2020 01:19:22 GMT

@ChuckYeah wrote:
@annronreimer The voicemail thing is normal if you ported a number in from another provider.

As for some texts not going thru that is a different situation. Are you using an Iphone, it could be an imessage thing or if they may be long, contain group lists, or have pictures, you may need to turn your data on.

Re: Texts and calls

annronreimer — Thu, 02 Jan 2020 01:19:47 GMT

The old sim says no service

Re: Texts and calls

annronreimer — Thu, 02 Jan 2020 01:20:17 GMT

It's Huawei

Re: Texts and calls

totalUser — Thu, 02 Jan 2020 01:20:59 GMT

@annronreimer wrote:
The old sim says no service

Can you test in the different phoneset?

Re: Texts and calls

ChuckYeah — Thu, 02 Jan 2020 01:21:06 GMT

I'd say you have a stuck port. Send a ticket to @CS_Agent .

Should happen within 4 hours. Who was your old provider?

If you NEED a moderator, create a support ticket:
Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand (e.g. no service, can't send texts, can't call out or no data) Answer Simon's questions until you get here:

@CS_Agent will respond to your concern through the community's private messaging system, usually within 48 hours.

Watch for this indicator of a private message, probably from a moderator.

Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team

About @Moderator_Team
Moderator Hours: Monday-Friday: 8AM- 12AM EST; Saturday & Sunday: 8AM-10PM EST

Re: Texts and calls

annronreimer — Thu, 02 Jan 2020 01:21:17 GMT

Maybe cause I did this on a long weekend?

Re: Texts and calls

totalUser — Thu, 02 Jan 2020 01:23:57 GMT

@annronreimer wrote:
Maybe cause I did this on a long weekend?

Did it ever work?

If it's not headset related you will need to contact moderators.

It's been a long time and if there was anything wrong you would have been connected already at your alternative phone number

Re: Texts and calls

annronreimer — Thu, 02 Jan 2020 01:22:36 GMT

Came from fido

Re: Texts and calls

ChuckYeah — Thu, 02 Jan 2020 01:23:43 GMT

I would not think the long weekend would have anything to do about it but maybe???

Who was your old provider?

@annronreimer wrote:
Maybe cause I did this on a long weekend?

Re: Texts and calls

annronreimer — Thu, 02 Jan 2020 01:23:48 GMT

It works for certain contacts, but not for others

Re: Texts and calls

annronreimer — Thu, 02 Jan 2020 01:24:17 GMT

Fido

Re: Texts and calls

totalUser — Thu, 02 Jan 2020 01:24:51 GMT

@annronreimer wrote:
It works for certain contacts, but not for others

Check if they are accidentally blocked

Or if your dnd goes off on schedule

Re: Texts and calls

ChuckYeah — Thu, 02 Jan 2020 01:25:32 GMT

@annronreimer wrote:
It works for certain contacts, but not for others

That sounds like a phone contacts setting issue, But get your port completed properly and then see if you still have the texting problem.

Re: Texts and calls

totalUser — Thu, 02 Jan 2020 01:26:20 GMT

@totalUser wrote:
@annronreimer wrote:
It works for certain contacts, but not for others
Check if they are accidentally blocked
Or if your dnd goes off on schedule

Are the once who can't call also the ones who's message doesn't reach you?

Re: Texts and calls

annronreimer — Thu, 02 Jan 2020 01:26:45 GMT

Yes

Re: Texts and calls

totalUser — Thu, 02 Jan 2020 01:29:27 GMT

@annronreimer wrote:
Yes

Check your ignore list just in case

Open the dialer, locate settings, then blocked numbers