topic Re: No service in Get Support

No service

Stackie — Wed, 05 Jan 2022 15:12:00 GMT

Could someone please help me. I’ve been without service all day!! I can’t text/call or receive texts or calls. This is beyond frustrating as I use my phone for work. My bill is automatically paid so it’s not that. Please help🙏🏼🙏🏼

Re: No service

JoyLuck — Thu, 02 Apr 2020 00:15:51 GMT

Can you log into self service and see if the status is Active and amount owing is $0.00

Re: No service

LovesToPM — Thu, 02 Apr 2020 00:15:11 GMT

Try restarting your phone.

You can also try calling 611. Do you hear a message confirming your account status?

Re: No service

gblackma — Thu, 02 Apr 2020 00:15:48 GMT

@Stackie try these tricks to restart your phone service. You could try in order:
1. Restarting your phone. Turn your phone off, wait 30 seconds and restart.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.
4. Add a one time payment and of $1 To your account and restart your phone .

If these tricks don't work contact a moderator and ask them to reset your SIM. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)
Once connected, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.

Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there.
You can also enable email notification to receive a private message notification sent to your email.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

Re: No service

geopublic — Thu, 02 Apr 2020 00:24:23 GMT

@Stackie wrote:
Could someone please help me. I’ve been without service all day!! I can’t text/call or receive texts or calls. This is beyond frustrating as I use my phone for work. My bill is automatically paid so it’s not that. Please help🙏🏼🙏🏼

@Stackie More than likely your account needs to be reset by the Moderator Team. You will need to submit a ticket ASAP. To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: No service

Stackie — Thu, 02 Apr 2020 00:26:45 GMT

Thank you so very much!!