topic Re: payment made but cannot make a call in Get Support

payment made but cannot make a call

pragya — Wed, 05 Jan 2022 15:11:56 GMT

My plan was due to autopay on January 10. But I made the payment today. The account balance shows the amount but I still cannot make call to any numbers and the message says that no long distance add-on is included.

Is it that the payment will be accepted only on Januray 10?

Re: payment made but cannot make a call

NDesai — Wed, 01 Jan 2020 22:55:29 GMT

@pragya Jan 10 is your renewal date so plan will renew then. Are you looking to renew it early? It might be easier to purchase the $5 add-on that includes 500 mins. It will remain on your account until fully use all 500 mins.

EDIT: What plan are you on? Do you have unlimited talk included in your plan? What i said above will depend on what plan you have.

Re: payment made but cannot make a call

hairbag1 — Wed, 01 Jan 2020 22:59:51 GMT

@pragya wrote:
My plan was due to autopay on January 10. But I made the payment today. The account balance shows the amount but I still cannot make call to any numbers and the message says that no long distance add-on is included.
Is it that the payment will be accepted only on Januray 10?

No. It could likely be that you've run out of calling minutes if you're on a limited number of calls plan.Your plan will renew automatically on Jan 10 with autopay. At that time, you'll restart the plan calling minutes again.

As suggestsed by @NDesai ...you can get the $5 / 500 minutes of Canada wide calling add-on right now. Those minutes won't expire at your renewal, but will roll over until you use them up...even if that takes several months as long as you have an active base plan.

Re: payment made but cannot make a call

Lar — Wed, 01 Jan 2020 23:18:43 GMT

@pragya Look at your account online. It will show minutes used. You will know what's happening then.

Re: payment made but cannot make a call

AE_Collector — Wed, 01 Jan 2020 23:23:49 GMT

So you have added funds early but haven't done anything to determine what to use the added funds for. You can't actually renew tgebplan you are on early without having the moderators donut for you. Assuming it is tge $10 or $15 plan just use $5 of the funds that you added to purchase the 500 minutes for $5 add on. Did you get the Christmas bonus free 400 minutes of international calling add on? If so, it should have kicked in to make outbound calls even if they are local calls or within Canada.

AE_Collector

Re: payment made but cannot make a call

darlicious — Wed, 01 Jan 2020 23:24:06 GMT

@pragyaReboot your phone. If you have not run out of plan minutes or have unlimited calling and you are getting the you do not have a long distance calling minutes message wait for the message to finish and see if your call connects. Alternatively dial (1) before the number.

Re: payment made but cannot make a call

Staliger — Wed, 01 Jan 2020 23:46:56 GMT

@pragya wrote:
My plan was due to autopay on January 10. But I made the payment today. The account balance shows the amount but I still cannot make call to any numbers and the message says that no long distance add-on is included.
Is it that the payment will be accepted only on Januray 10?

You need to wait until 10th Jan or buy extra addon with minutes

Re: payment made but cannot make a call

PAULRANG18 — Thu, 02 Jan 2020 00:09:41 GMT

Obviously, no plan minutes are remaining within the plan and long distance minutes need to be added. When plan renewal date arrives, then minutes will be replenished. A long distance add on must be purchased. 500 minutes for 5.00 is a great deal.

Re: payment made but cannot make a call

CannonFodder — Thu, 02 Jan 2020 00:24:31 GMT

@AE_Collector wrote:
So you have added funds early but haven't done anything to determine what to use the added funds for. You can't actually renew tgebplan you are on early without having the moderators donut for you. Assuming it is tge $10 or $15 plan just use $5 of the funds that you added to purchase the 500 minutes for $5 add on. Did you get the Christmas bonus free 400 minutes of international calling add on? If so, it should have kicked in to make outbound calls even if they are local calls or within Canada.

@darlicious First it's the mint cheesecake, then the lemon cream puffs, and NOW @AE_Collector is makin' delicious typos!!! 🤣

Re: payment made but cannot make a call

darlicious — Thu, 02 Jan 2020 00:32:57 GMT

@CannonFodder wrote:
@AE_Collector wrote:
So you have added funds early but haven't done anything to determine what to use the added funds for. You can't actually renew tgebplan you are on early without having the moderators donut for you. Assuming it is tge $10 or $15 plan just use $5 of the funds that you added to purchase the 500 minutes for $5 add on. Did you get the Christmas bonus free 400 minutes of international calling add on? If so, it should have kicked in to make outbound calls even if they are local calls or within Canada.
@darlicious First it's the mint cheesecake, then the lemon cream puffs, and NOW @AE_Collector is makin' delicious typos!!! 🤣

@CannonFodder Lol so he is...i hope they're Cartems donuts they are the best!

Re: payment made but cannot make a call

geopublic — Thu, 02 Jan 2020 00:48:08 GMT

@pragya wrote:
My plan was due to autopay on January 10. But I made the payment today. The account balance shows the amount but I still cannot make call to any numbers and the message says that no long distance add-on is included.
Is it that the payment will be accepted only on Januray 10?

@pragya Yes that is correct. If you want to renew you plan early you need to submit a ticket to the moderator team and ask them to renew it early.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: payment made but cannot make a call

AE_Collector — Thu, 02 Jan 2020 01:30:37 GMT

I didn't realize the moderators would donut but they must according to me! Can I trade my one year loyalty credit for the donut of the month club?

AE_Collector

Re: payment made but cannot make a call

darlicious — Thu, 02 Jan 2020 01:36:56 GMT

@AE_Collector wrote:
I didn't realize the moderators would donut but they must according to me! Can I trade my one year loyalty credit for the donut of the month club?

AE_Collector

@AE_Collector My money is on the cinnamon twist but it could be a jelly filled or a Boston cream. I just hope their not kruller about it.

Re: payment made but cannot make a call

DN1 — Sun, 06 Sep 2020 21:02:59 GMT

Very Very Horrible Customer Service.

Can you people imagine that I have paid my plan since July 23rd and can't still make a call .

Went to the mall many time but their stand is closed.

Re: payment made but cannot make a call

DN1 — Sun, 06 Sep 2020 21:02:26 GMT

THE SAME xxxxxxxxxxxxxxxxxxxxxx

I MADE PAYMENT SINCE JULY 23RD AND public don't even care.

edited by computergeek541: edited language as per site rules

Re: payment made but cannot make a call

TheTechGuy — Sun, 06 Sep 2020 21:00:21 GMT

Have you tried going to Walmart? This is where I bought and activated my SIM card. They were able to give me any information I needed. This might help in your situation.

Re: payment made but cannot make a call

gblackma — Sun, 06 Sep 2020 21:03:59 GMT

@DN1 what's the make and model of your phone? Thanks.

Re: payment made but cannot make a call

DN1 — Sun, 06 Sep 2020 21:07:04 GMT

Good afternoon,

It's an iphone 6s.

Re: payment made but cannot make a call

gblackma — Sun, 06 Sep 2020 21:12:08 GMT

Good afternoon @DN1 try a network reset and restart your phone if it doesn't automatically do. Reset your Network Settings. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before

If this fails, and you were never able to make calls, your SIM didn't provision properly. Contact the moderators and ask them to fix it for you. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Re: payment made but cannot make a call

DN1 — Sun, 06 Sep 2020 21:33:06 GMT

Thanks

The network reset is complete but I still can't make a call.

My payment was suppose to cover the period of July 23rd to August 23rd. Someone have to apply it .