topic Re: Changing from Public to another provider in Get Support

Changing from Public to another provider

zully — Wed, 05 Jan 2022 15:11:34 GMT

I am new to Public after a long hiatus from cell phone use...I started on October 19th, and topped it up on November 19th or before...yet by December 19th, I didn't top up until Dec 21st when weather got nasty here in Ottawa ( I chose to pay at the store in person).

I also had decided I would move to another provider that offered Customer service. Nothing against Public as I got my son to join in (no credit issued for that btw), yet I need the help.

I could not start with the new provider since my Public account was 'suspended'., even as I had paid for the new one.

Even as the representative tried to do it himself, it was to no avail..yet he had me switch over to Lucky first..I expected no problem.

It was not until today that I managed to make the time (Very serious family matters, including my kid's grandma admitted gravely ill to Hospital) . It seemed that I had to pay for Public for this month of December before being able to move over to Public...so I set my plan to a cheaper one @ $ 15 and it opened to Public. What now?? How do I justify paying for 2 providers for the same time? How to get out? Do I get my money back?

Why could I not move on to my new provider without having to pay Public for something I have not used or wanted any more? I am on limited income at present. Thanks for your help.

Re: Changing from Public to another provider

Anonymous — Wed, 01 Jan 2020 04:17:17 GMT

@zully

I don't think there are any providers that would let you transfer out from an inactive account.

I don't think there are any prepaid providers that would refund or pro-rate unused portions.

Postpaid services will pro-rate though.

Re: Changing from Public to another provider

NDesai — Wed, 01 Jan 2020 04:19:06 GMT

@zully Rule for porting is that your account must be active. Since PM is a prepaid service and you are activating your line just to port out, you will not get your money back. You can now use PM account number to port your phone number to another provider. I am not sure when you activated and what credit you did not get, but you should've contacted the mod team for the no credit issue. No point now since you are leaving as credits are only used for account renewals or add-on purchase.

Re: Changing from Public to another provider

zully — Wed, 01 Jan 2020 04:30:53 GMT

Thank you so much for your time and answer. I had no idea that I could not open with another provider when the account was 'suspended'. Neither did the agent who started the process to switch me over to Lucky. I thought that with 'Pay as you Go' there would be no issue. Since I owed zero...and farnkly hardly used the service.

About the Mod..I had no idea how to do it frankly. I got my son to join in and I got no offer of rewards...or offers to continue (going on now)

I tried to reach Public Mobile before adding money to it but I did not know how to do that...:-( So I chose a simpler plan, paid for it, and I have as well with the help of the Agent @ the store for the other Provider...

I was told by the same agent location that once my phone recognizes that a request had been made to port over, that it'd would do 'so automatically.' Is that the case? I would rather choose to wait until my next bill period is over....Or should I contact Lucky and explain it?

Re: Changing from Public to another provider

Anonymous — Wed, 01 Jan 2020 04:40:42 GMT

@zully

I'm usually hesitant to help people to leave but I don't like that this company sometimes has uncertain payment glitches that I don't want to reflect badly on the company. Not that I have any stake in their reputation.

So if you haven't ported yet then log into your self-serve and remove your payment card if registered.

If no payment card registered then you're home free.

Why have you chosen to leave? Just because there's no one to talk to? There's lots of support here in this community. If it's an account issue then yes you need to contact what are called the moderator team. The community could have helped you get there.

As for your son and some reward...there is a referral reward available. You just need to give the new customer your referral code. You get a dollar per term for as long as the new customer stays. The new customer gets a $10 credit. Sometimes there are promos around referrals. One is ongoing right now in fact.

Re: Changing from Public to another provider

zully — Wed, 01 Jan 2020 04:38:49 GMT

Thank you indeed..I am not totally sure that I understand as I have never used Pre-paid or pay as you go before...I paid and was done...Nomore I thought. It was 2 days pass the top up. ...So how can I get out with no hassles now?.My date is the 31st now (said the 30th for some reason even as I topped up today Dec 31st 2019) .

Re: Changing from Public to another provider

zully — Wed, 01 Jan 2020 04:44:22 GMT

Because I am not very good at this kind of thing any more...and frankly I have zero time to spend tryingto figure it out, unlike my son who is.

Now I am confused about the card used to pay and taking it out and the porting out. I do not want my card to be used again period...What to do now?

Re: Changing from Public to another provider

Anonymous — Wed, 01 Jan 2020 04:44:31 GMT

@zully wrote:
Thank you indeed..I am not totally sure that I understand as I have never used Pre-paid or pay as you go before...I paid and was done...Nomore I thought. It was 2 days pass the top up. ...So how can I get out with no hassles now?.My date is the 31st now (said the 30th for some reason even as I topped up today Dec 31st 2019) .

Some cell phone arrangements can get confusing.

The ones I can think of are:

1. prepaid - Public Mobile - you pay up front for some services

2. pay as you go - you pay into a pot and consume service value out of it

3. postpaid - you pay up front to be a customer and then you catch up at the end of the month with any additional charges that might apply depending on your usage.

Re: Changing from Public to another provider

darlicious — Wed, 01 Jan 2020 04:46:44 GMT

@zully I'm sorry to hear your experience with public mobile was not a positive one. When you signed up you were not given or realized what was involved with an online only mobile service provider. It's also unfortunate that the lucky customer service gent didn't inform you properly what was required to port your number over to their service. I don't know what's included in your new plan with lucky but use the services you have purchased with pm until close to your renewal date and then port your number to your lucky account. Best wishes.

Re: Changing from Public to another provider

Anonymous — Wed, 01 Jan 2020 04:47:56 GMT

@zully wrote:
Because I am not very good at this kind of thing any more...and frankly I have zero time to spend tryingto figure it out, unlike my son who is.
Now I am confused about the card used to pay and taking it out and the porting out. I do not want my card to be used again period...What to do now?

In almost all cases, porting cancels everything. There have been sporadic reports of people still being charged on their payment cards after they've ported out. So to pre-empt that, remove any registered payment card. Or not. You'll probably be fine.

Re: Changing from Public to another provider

NDesai — Wed, 01 Jan 2020 04:48:23 GMT

@zully wrote:
Thank you indeed..I am not totally sure that I understand as I have never used Pre-paid or pay as you go before...I paid and was done...Nomore I thought. It was 2 days pass the top up. ...So how can I get out with no hassles now?.My date is the 31st now (said the 30th for some reason even as I topped up today Dec 31st 2019) .

All you need to do now is to port in your number to another provider using your PM account number. It is up to you to stay until 30 more days, but if you port out today or tomorrow, you will not get the money back that you just paid since the service is prepaid.

Re: Changing from Public to another provider

zully — Wed, 01 Jan 2020 06:11:47 GMT

PD: I saw this in my email from you just now: 'You can not use PM account number to port your phone number to another provider.' which is opposite to what actually showed in your earlier message here, where you said *yes* you can use PM account to port the number over. I am confused.

Moreover what about my card that I paid only once with to unsuspend my account? It was suggested that I take it out if I hadn't port over. I am not sure that I am or not. I feel stuck.

I do not want unauthorized automatic Withdrawls, or to continue beyond what I paid today to unsuspend the account.

I want to use the amount paid to PM (as I need phone use for Emergency visit today to our dying grandma, hence the need.) and then Port over at the end of January.

The Port over was started already at the store but could not be initiated (due to the suspension).

All I want to know how is how to proceed, please

Re: Changing from Public to another provider

LoveMyBolt — Wed, 01 Jan 2020 06:20:27 GMT

Porting is all at the receiver side. The originator simply closes the account and transfers the number.

Go into your self-serve and payments and manage my cards and remove the card. Then you won't have to think about it after. But it will almost certainly close and no longer be used.

Re: Changing from Public to another provider

zully — Wed, 01 Jan 2020 06:35:31 GMT

I am there now and can't see where it was saved. I did not register the card. I just made the one time payment.

Before, the only two times, I paid with vouchers.

Do I need to still go there and remove any info on my card? Thank you.

Re: Changing from Public to another provider

LoveMyBolt — Wed, 01 Jan 2020 06:40:31 GMT

If you don't see that or it says something else then I guess you don't have a card registered. You're good to go without a worry.

Re: Changing from Public to another provider

zully — Wed, 01 Jan 2020 06:40:50 GMT

Done and Thank you.I was just seconds away.

Re: Changing from Public to another provider

darlicious — Wed, 01 Jan 2020 07:02:43 GMT

@zully If you have paid and reactivated your account and your services are working you can ignore the email. It relates to the previous attempt to port when it was suspended. You have no credit card registered so there will be no further payments. Simply allow yourself three or four days before your next renewal to port your number over to lucky. Thoughts and prayers with your family.

Re: Changing from Public to another provider

AE_Collector — Wed, 01 Jan 2020 07:54:05 GMT

If you haven't paid anything or activated a new account with Lucky yet, hang around here until closer to Jan 30 since it is paid up until then. Dont leave it to the very last minute to move then though. Meanwhile, maybe you will decide to keep things simple and stay here. You should be seeing $1/month credit for your referal to your son unless you didn't give him your referal info to activate his account.

AE_Collector

Re: Changing from Public to another provider

zully — Wed, 01 Jan 2020 16:31:03 GMT

Thank you so very much. Your help is making me appreciate what you do on-line.

Maybe I will stay with Public Mobile...I'll see.

Now one last question for the New Year: How does one get a hold of a Moderator/Admin, if needed?

Re: Changing from Public to another provider

zully — Wed, 01 Jan 2020 16:33:28 GMT

You are right. That is what happened.

The info was not conveyed to Moderators..I did not know how to reach to do so.

Thank you.