topic Re: porting request in Get Support

port number

fdrcamb519 — Wed, 05 Jan 2022 15:10:55 GMT

how do i port a number from freedom mobile to pm

Re: port number

gblackma — Tue, 31 Mar 2020 21:44:19 GMT

@fdrcamb519 you can either port at activation see article, https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up

Or activate with a temporary number and contact a moderator to port your number. See article https://productioncommunity.publicmobile.ca/t5/Announcements/Number-transfer-in-Self-Serve-impacted-by-ongoing-maintenance/m-p/513015/highlight/true#M40857

Note in either case your Freedom account must be active to port.

Re: port number

JoyLuck — Tue, 31 Mar 2020 21:42:11 GMT

Go to this form:

https://activate.publicmobile.ca/

As a new customer, we recommend porting a number at activation with the exception of Koodo Prepaid customers.

We have made some system enhancements to improve the success rate of this activity. So long as the correct information is entered, this process should be seamless

All other customers: To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator.

Re: port number

geopublic — Tue, 31 Mar 2020 23:16:05 GMT

@fdrcamb519 wrote:
how do i port a number from freedom mobile to pm

@fdrcamb519

Obtain PM SIM card
Activate your SIM with a temporary number and setup your online selfserve account
Test the PM service to make sure you are happy
Port your number over by send PM your Freedom account number, name on the account and the phone number by submitting a ticket. To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
Please note that account verification may be required when contacting the Moderator Team

port request

fdrcamb519 — Tue, 31 Mar 2020 22:25:01 GMT

Re: port request

JoyLuck — Tue, 31 Mar 2020 22:29:31 GMT

Could we get more information about port request?

(Announcement: https://productioncommunity.publicmobile.ca/t5/Announcements/Number-transfer-in-Self-Serve-impacted-by-ongoing-maintenance/m-p/513015)

Re: port request

gblackma — Tue, 31 Mar 2020 22:31:09 GMT

@computergeek541 , Oracle's duplicate post, please merge threads https://productioncommunity.publicmobile.ca/t5/Getting-Started/port-number/m-p/520953

porting request

fdrcamb519 — Thu, 02 Apr 2020 20:53:43 GMT

like to port number from freedom mobile filed in ticket and info, have ticket number my number has not been ported who can help me

Re: porting request

gblackma — Thu, 02 Apr 2020 20:57:17 GMT

@fdrcamb519 could you check you sent messages to see if it was sent? Click on the envelope top right of your screen - then sent. Thanks.

Re: porting request

geopublic — Thu, 02 Apr 2020 20:58:49 GMT

@fdrcamb519 wrote:
like to port number from freedom mobile filed in ticket and info, have ticket number my number has not been ported who can help me

@fdrcamb519 You just need to be patient. Ports can take up to 4 hours to complete. Just keep using your Freedom SIM until it stops working. Once that happens it means the port is complete at which point you can start using your PM sim.

Re: porting request

CannonFodder — Thu, 02 Apr 2020 21:40:12 GMT

@fdrcamb519 wrote:
like to port number from freedom mobile filed in ticket and info, have ticket number my number has not been ported who can help me

As per what the others have said, and at this point, nobody on the forums can take care of that, i.e. we're all just customers, like you, and have no access to your account, so it's up to the Moderator team now.

Re: porting request

computergeek541 — Fri, 03 Apr 2020 02:38:04 GMT

These 3 threads have been merged.