topic Re: No Data or APN options for unlocked iPhone SE in Get Support

No Data or APN options for unlocked iPhone SE

cdutson — Tue, 04 Jan 2022 18:10:42 GMT

I've just signed up, and whilst incoming and outgoing calls are working my data is not. It _says_ it's connected to 3G, but I'm not able to do anything with data. When I look at my APN settings, I only have personal hotspot options, the other two sections are missing.

Details: unlocked iPhone SE, latest ios (10.1.1 as of this post)

Re: No Data or APN options for unlocked iPhone SE

PhoneSeeker — Thu, 03 Nov 2016 03:25:25 GMT

Try these instructions made by @Val_T:

1. Insert your Public Mobile SIM card into your unlocked iPhone.
2. Tap “Settings”
3. Tap “Cellular”
4. Tap “Cellular Data Network”
5. Change your APN values to match the table below:

*Only update the fields that are circled. Leave every other field empty

http://productioncommunity.publicmobile.ca/t5/Announcements/iPhone-Update-and-APN-settings/td-p/1610

Re: No Data or APN options for unlocked iPhone SE

cdutson — Thu, 03 Nov 2016 03:28:26 GMT

As stated, I don't see all of the APN options, only the "Personal Hotspot" APN section (which replaces the "Internet Tethering" option from the screenshots from that post).

The problem is that I don't seem to have access to the APN settings, despite my phone being unlocked, and my being on the Public Mobile network.

Re: No Data or APN options for unlocked iPhone SE

Gheidi — Thu, 03 Nov 2016 03:36:55 GMT

I am having the same issue with an Iphone 5. I only have options for personal hotspot under my Cellular Data. Any solutions would be great.

Re: No Data or APN options for unlocked iPhone SE

jheili99 — Thu, 03 Nov 2016 03:40:14 GMT

hi..

all of you most likely have updates waiting ....there werer a few ios updates...

once updated these setting should be visible....

cheers

Re: No Data or APN options for unlocked iPhone SE

imcphers — Thu, 03 Nov 2016 03:41:29 GMT

Have a look at these suggestions

http://apple.stackexchange.com/questions/103651/where-can-i-find-the-apn-settings-for-an-unlocked-att-iphone-4-running-ios-7

Re: No Data or APN options for unlocked iPhone SE

mimmo — Thu, 03 Nov 2016 03:47:42 GMT

you should be running os 10.1. My friend had same issue and we were going crasy... untill he realised that he had version 8.x. not 10.1 the all was fixed.

Re: No Data or APN options for unlocked iPhone SE

cdutson — Thu, 03 Nov 2016 03:48:33 GMT

@jheili99 Also stated: i am on the latest ios install, so not sure what settings you think i should be waiting on.

@imcphers: everything in that thread i have already tried (though i got the info from different sources)

Re: No Data or APN options for unlocked iPhone SE

cdutson — Thu, 03 Nov 2016 03:53:10 GMT

@mimmo: as stated: i am on the latest os update (10.1.1)

Re: No Data or APN options for unlocked iPhone SE

jheili99 — Thu, 03 Nov 2016 04:20:45 GMT

is your iphone se by any chance an unlocked version from the usa ( at&T ) ?

if yes then at&t is actually surpressing the APN settings as it is not needed by them..... in this case the only way would be:

1. find an at&t sim card ( even not activated ) insert it and then the apn will be visible..

2. full factory reset done via itunes and then set-up as a "new device"

just some food for thought...

Re: No Data or APN options for unlocked iPhone SE

cdutson — Thu, 03 Nov 2016 10:11:17 GMT

@jheili99: Unlocked phone purchased in canada. No at&t to be found. I was hoping to avoid the reset option, though it's on my radar

Re: No Data or APN options for unlocked iPhone SE

Rockdaddy22 — Thu, 03 Nov 2016 10:56:01 GMT

AT&T? With new iPhones I didn't think you had to fiddle with the apn settings.

Re: No Data or APN options for unlocked iPhone SE

imcphers — Thu, 03 Nov 2016 11:46:21 GMT

@cdutson

So it sounds like you are running on the latest iOS, you have tried all the suggestions to get access to the APN settings and that you have followed all the steps in this link:

https://support.apple.com/en-ca/HT201415

Here are the next steps that I would try in the order that I would try them....

1) try your sim in another unlocked phone to see if data works.

2) contact a moderator to see if there is anything wrong with your account and that data was properly enabled for your SIM on PM side.

3) restore of your iphone - did you go down that path yet?

4) open up a ticket with apple to see if they can help.

That is all that I can think of....

Re: No Data or APN options for unlocked iPhone SE

cdutson — Thu, 03 Nov 2016 12:25:37 GMT

@imcphers that article doesn't help, sadly. Have not tried the sim in another phone yet as i need access to another unlocked phone. My account_seems_ to be in order, but how would I go about contacting a mod to be sure?

As for reset, i'll probably end up doing that today, but it's just such a pain. Doubly so if it doesnt resolve the issue

Re: No Data or APN options for unlocked iPhone SE

imcphers — Thu, 03 Nov 2016 12:29:08 GMT

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Community-Moderators/ta-p/76452

@cdutson

Mods start work at 9am EST - send them a private message with your phone # details and get them to double check your account to make sure that the data has been setup properly.

Re: No Data or APN options for unlocked iPhone SE

Rockdaddy22 — Thu, 03 Nov 2016 12:37:27 GMT

I've hooked up a lot of iPhones on PM and never had to restore one of them. Everything from a 5C to the 7Plus just yesterday. So let's hope we don't have to do that.

Hopefully we can get this figured out today, it's a beautiful phone on an even better network 🙂

Re: No Data or APN options for unlocked iPhone SE

cdutson — Thu, 03 Nov 2016 14:12:33 GMT

UPDATE: Having done nothing different from goign to bed to waking up today, my phone jumped onto LTE and it's working... fine. I still have no access to the additional APN settings, so I have no idea what's happened.

Would love some input from the PM people in regards to this so that we can at least post some info for others having this issue.

Re: No Data or APN options for unlocked iPhone SE

Rockdaddy22 — Thu, 03 Nov 2016 15:06:31 GMT

That's how it should be, I haven't had to mess with apn settings in an iPhone in over a year on PM and I've hooked up a bunch. Maybe your carrier settings updated or something. Either way, I'm thrilled you'll be able to enjoy the full PM network.

Re: No Data or APN options for unlocked iPhone SE

WearySky — Thu, 03 Nov 2016 19:59:28 GMT

I haven't had to use it, but from other prepaid services (that aren't official iPhone resellers) when googling with this issue I've seen suggestions to use unlockit.co.nz to put the APN settings in there - specifically when the iPhone isn't showing any actual APN settings to edit.

Re: No Data or APN options for unlocked iPhone SE

Rockdaddy22 — Thu, 03 Nov 2016 23:52:50 GMT

Isn't that just for older iPhones?