topic Re: No Service?? in Get Support

No Service??

Cass4200 — Wed, 05 Jan 2022 15:10:23 GMT

Why do I have no service when I just paid my phone bill

Re: No Service??

amogh12 — Tue, 31 Mar 2020 16:14:01 GMT

same here ... is it because Telus's AB wide no service affecting us ?

Re: No Service??

ddeep91 — Tue, 31 Mar 2020 16:14:41 GMT

There is an outage for Telus networks in some areas.

You can check the outage map HERE.

Re: No Service??

kcal — Tue, 31 Mar 2020 16:15:13 GMT

should be back now

Re: No Service??

JoyLuck — Tue, 31 Mar 2020 16:16:29 GMT

@Cass4200 wrote:
Why do I have no service when I just paid my phone bill

There is currently an outage in some areas ...mostly Alberta

https://www.telus.com/en/bc/outages

Re: No Service??

gblackma — Tue, 31 Mar 2020 16:16:19 GMT

@Cass4200 , @kcal , and @amogh12 there is an outage affecting Western Canada. In the meantime add the TextNow voip app and use it via Wifi to make / receive / send calls and texts in Canada and to the United States for free. Check to see if you are affected. https://www.telus.com/en/bc/outages . If not, please say so in order to get more help. Thanks.

Re: No Service??

hairbag1 — Tue, 31 Mar 2020 16:18:43 GMT

@Cass4200 wrote:
Why do I have no service when I just paid my phone bill

Should be back to normal now...at least in interior of BC it is.

Re: No Service??

Cass4200 — Tue, 31 Mar 2020 16:25:21 GMT

Is it out is Saskatchewan? Because that’s where I am and it just stopped working randomly. I was using it just fine all morning then bam gone

Re: No Service??

JoyLuck — Tue, 31 Mar 2020 16:26:13 GMT

@Cass4200 wrote:
Is it out is Saskatchewan? Because that’s where I am and it just stopped working randomly. I was using it just fine all morning then bam gone

Look at this map for outages

https://www.telus.com/en/bc/outages

Re: No Service??

ltopo — Tue, 31 Mar 2020 16:26:54 GMT

Just got back in Calgary.

Re: No Service??

hairbag1 — Tue, 31 Mar 2020 16:27:48 GMT

@Cass4200 wrote:
Is it out is Saskatchewan? Because that’s where I am and it just stopped working randomly. I was using it just fine all morning then bam gone

Higher than normal call volumes have impacted Telus networks in the west.

Re: No Service??

Cass4200 — Tue, 31 Mar 2020 16:30:33 GMT

All good it’s back

Re: No Service??

will13am — Tue, 31 Mar 2020 20:44:44 GMT

Outage confirmed even on mobile syrup. If phone service is absolutely critical at all times, it is best to have overlapping service (e.g., home phone supplied by a different provider than cell phone).

https://mobilesyrup.com/2020/03/31/telus-service-outage-western-canada/

Re: No Service??

mpcdesign — Tue, 31 Mar 2020 20:49:25 GMT

@Cass4200 and @amogh12, as you know, with the chaos of the pandemic across the world and in your own backyard, all lines are busy. I guess too many folks calling the ISP to figure out what was happening - an issue with the number of lines going into the business, all 'circuits' busy for their incoming line.

It is what it is. Other cell phone providers will have these issues. Hence, why am the OG that still has a landline, that I don't have a problem? Granted, I did do a telephone conference from my cell phone with no issues. Luck of the draw?!