topic Re: No service! in Get Support

No service!

Lee_Lee — Wed, 05 Jan 2022 15:10:19 GMT

I’ve had no service for over an hour. My renewal isn’t for another 11 days. What’s going on?

Re: No service!

JoyLuck — Tue, 31 Mar 2020 15:55:59 GMT

@Lee_Lee wrote:
I’ve had no service for over an hour. My renewal isn’t for another 11 days. What’s going on?

There is currently an outage in some areas.

Re: No service!

Lee_Lee — Tue, 31 Mar 2020 15:57:14 GMT

Okay, where do I find where these outages are? And how long is this going to be a problem?

Re: No service!

gblackma — Tue, 31 Mar 2020 15:59:25 GMT

@Lee_Lee here's an outage map see if you are affected, if not let us know so that we can assist you further http://outagereport.ca/publicmobile

Re: No service!

JoyLuck — Tue, 31 Mar 2020 16:00:07 GMT

@Lee_Lee wrote:
Okay, where do I find where these outages are? And how long is this going to be a problem?

Go to the telus outage site

https://www.telus.com/en/bc/outages

Re: No service!

will13am — Tue, 31 Mar 2020 20:45:36 GMT

Outage confirmed even on mobile syrup. If phone service is absolutely critical at all times, it is best to have overlapping service (e.g., home phone supplied by a different provider than cell phone).

https://mobilesyrup.com/2020/03/31/telus-service-outage-western-canada/