topic Amex autopay renewal in Get Support

Amex autopay renewal

tracywallbank — Wed, 05 Jan 2022 15:10:18 GMT

I'm a 3 year customer of PM, and have had my amex card on autopay from the beginning. December 28th 2019 was my renewal day as normal, but for some reason I lost service, and my card was not charged. Amex tell me nothing is wrong there end, and my details haven't changed. So to remedy, I deleted the card, then reentered the details ( including cvv on the FRONT ) and I still get the error message" sorry we were unable to verify your"

Are there Amex card problems?

Re: Amex autopay renewal

hairbag1 — Sun, 29 Dec 2019 20:32:59 GMT

@tracywallbank wrote:
I'm a 3 year customer of PM, and have had my amex card on autopay from the beginning. December 28th 2019 was my renewal day as normal, but for some reason I lost service, and my card was not charged. Amex tell me nothing is wrong there end, and my details haven't changed. So to remedy, I deleted the card, then reentered the details ( including cvv on the FRONT ) and I still get the error message" sorry we were unable to verify your"
Are there Amex card problems?

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Re: Amex autopay renewal

sweden06 — Sun, 29 Dec 2019 20:36:02 GMT

Yeah, I would advice to reach out to a moderator as well. I added my Amex card two days ago without any problems.

Re: Amex autopay renewal

kmutyala — Sun, 29 Dec 2019 21:37:14 GMT

I've activated my new line with Amex card. There shouldn't be any issue.

Re: Amex autopay renewal

popping — Sun, 29 Dec 2019 21:37:30 GMT

@tracywallbank

Make sure the credit card address matches what is on your statment.
1. If you live in multi-unit building, don't use the unit # or apt#. Just use the building number.
2. If the postal code on your statement has a space in the middle, left the last digit out. PM check the first 6 characters of the postal code only including the middle space.

Re: Amex autopay renewal

tracywallbank — Mon, 30 Dec 2019 03:24:46 GMT

Did all that, still wont work.