topic Re: No Service in Get Support

No Service

jwvarner — Wed, 05 Jan 2022 15:10:07 GMT

Good Morning Community,

I just noticed I have no service. I've looked through my online records--I did indeed pay my last bill; I've looked through my account online--Nothing is owing.

Are there technical issues? What can I do to get my service back?

Thank You

edit:

message from mod:

Thank you for your authentication. We investigated your request and your account is okay. We are currently experiencing network issues in Alberta. We will fix this as soon as possible.

Thank you for your patience!

Re: No Service

Niceboots — Tue, 31 Mar 2020 15:34:53 GMT

My service stopped working about 15 minutes ago or so when it dropped the current call I was on. My bill payment was last week, so maybe it's a Public Mobile wide outage? The other phones we have in our house all lost their service as well this morning.

Re: No Service

laura_f — Tue, 31 Mar 2020 15:35:23 GMT

Neither do I...and yes, my bill was paid.

Re: No Service

JoyLuck — Tue, 31 Mar 2020 15:36:44 GMT

@jwvarner wrote:
Good Morning Community,

I just noticed I have no service. I've looked through my online records--I did indeed pay my last bill; I've looked through my account online--Nothing is owing.

Are there technical issues? What can I do to get my service back?

Thank You

Log into self service and tell us what your status is?

Re: No Service

Rikus — Tue, 31 Mar 2020 16:03:10 GMT

Hi there, I can confirm i also do not have any service. Both phone and Data have not been working for the past 20 min. now. Help 😞

Location. Edmonton Alberta. - No phone or Data for about 1 hour now 😞

Re: No Service

jwvarner — Tue, 31 Mar 2020 15:37:09 GMT

Thank You for your response... glad to know I am not alone

Re: No Service

bcoffey23 — Tue, 31 Mar 2020 15:37:22 GMT

Same here and I'm halfway through my billing cycle so it's not a payment issue. Must be network-wide.

Re: No Service

ddeep91 — Tue, 31 Mar 2020 15:39:09 GMT

@jwvarner

EDIT: Ignore the message, I guess there is an outage

Re: No Service

jwvarner — Tue, 31 Mar 2020 15:39:16 GMT

My account status is active

Re: No Service

gblackma — Tue, 31 Mar 2020 15:39:34 GMT

@laura_f , @jwvarner , @Rikus and @bcoffey23 try these tricks to restart your phone service. You could try in order:
1. Restarting your phone. Turn your phone off, wait 30 seconds and restart.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.
4. Add a one time payment and of $1 To your account and restart your phone .

If these tricks don't work contact a moderator and ask them to reset your SIM. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)
Once connected, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.

Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there.
You can also enable email notification to receive a private message notification sent to your email.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

Re: No Service

jwvarner — Tue, 31 Mar 2020 15:39:45 GMT

Thank You

Re: No Service

gblackma — Tue, 31 Mar 2020 15:42:49 GMT

Where are you located? Here is an outage map http://outagereport.ca/publicmobile

Re: No Service

Mcheques — Tue, 31 Mar 2020 15:43:37 GMT

Same, im from cold lake, Alberta. No servuce here

Re: No Service

aaronskogs — Tue, 31 Mar 2020 15:44:30 GMT

Their are some lines downed. No ETA as of yet.

Re: No Service

jadugar — Tue, 31 Mar 2020 15:45:19 GMT

me NO Service no Signal too

Re: No Service

Gareau77 — Tue, 31 Mar 2020 15:47:58 GMT

No service here as well

Re: No Service

gblackma — Tue, 31 Mar 2020 15:49:31 GMT

To everyone posting no service, please post where you are located. Here's an outage map http://outagereport.ca/publicmobile

Re: No Service

farmbot — Tue, 31 Mar 2020 15:52:19 GMT

No service for Publicmobile 9:50 am Tuesday March 31.

Taber Alberta

Re: No Service

MurielG — Tue, 31 Mar 2020 15:53:34 GMT

I also have NO SERVICE, my bill is paid, I have powered the phone on and off and have removed and reinstalled the sim card.

My husband is on Telus Mobility and he has service. Public mobile is also owned by Telus so this makes no sense.

Re: No Service

Melabell — Tue, 31 Mar 2020 15:53:49 GMT

I clicked the link and reported that I have no call service but what do I do in the mean time?