topic Re: Payment in Get Support

Payment

Maryphillips — Wed, 05 Jan 2022 15:09:58 GMT

I had a over 70 dollars credit in my account and yet I got a text from public mobile stating I didn't have enough funds to pay my January 1st bill,someone needs to look into this mess please,Why does my phone number come up private number when I call someone

Re: Payment

Dunkman — Sun, 29 Dec 2019 17:41:43 GMT

@Maryphillips

There was an error text sent to several customers this morning. Just ignore the warning. Especially if you already have enough funds.

PM should show your cell phone number when you call out. Maybe your phone setting is set up for private outgoing call display

Re: Payment

ChuckYeah — Sun, 29 Dec 2019 17:43:16 GMT

@Maryphillips Is January 1st your expected renewal day? This text is sent whether you are on autopay or not. There have been other posts related to this. If your EXPECTED renewal day is not Jan. 1st, check your self serve and make sure it shows your proper renewal date. If it does, I'd just ignore it.

Re: Payment

Maryphillips — Sun, 29 Dec 2019 17:43:03 GMT

Thank-you how am I able to change this to not private please

Re: Payment

ChuckYeah — Sun, 29 Dec 2019 17:44:07 GMT

Android or IOS?

Re: Payment

Maryphillips — Sun, 29 Dec 2019 17:44:41 GMT

Android

Re: Payment

Dunkman — Sun, 29 Dec 2019 17:47:34 GMT

@Maryphillips

https://m.wikihow.com/Hide-Your-Caller-ID-on-Android

Re: Payment

ChuckYeah — Sun, 29 Dec 2019 17:48:51 GMT

@Maryphillips I have 6.0 Marshmallow, but try this. Keep your eyes open in case yours is a bit different.

Settings -- Calls -- More -- Additional Settings -- Caller ID

Choose Default or Show Number

Re: Payment

geopublic — Sun, 29 Dec 2019 17:51:12 GMT

@Maryphillips wrote:
Android

@Maryphillips Go into your dialer app under settings find the callerid setting and make sure it is set to use default operator.

Re: Payment

bingle — Sun, 29 Dec 2019 17:55:35 GMT

I got an message this morning that notifies me that my payment is due on Jan 1st while my actual due day will be 10 days later.

Re: Payment

Dunkman — Sun, 29 Dec 2019 17:57:56 GMT

@bingle wrote:
I got an message this morning that notifies me that my payment is due on Jan 1st while my actual due day will be 10 days later.

@bingle

Known issue. Several customers got the same text. Just ignore

Re: Payment

sweden06 — Sun, 29 Dec 2019 18:00:30 GMT

Yep, just ignore. I got a text as well.