topic Re: Data usage in Get Support

Data usage

Lilybel — Wed, 05 Jan 2022 15:09:56 GMT

Hello there. I am new to the community. Thank you for the add. I have a question. This morning, I received a text from public mobile saying that I had used 75% of my allotted data. When I checked the "usage history" on my laptop this morning, it showed 2 web calls between 12:12 and 12:59 am last night. The trouble is that I was in bed asleep and did NOT make the calls. I also cannot access the web on my phone, (it is a 13 yr old Motorola) and no other similar calls have ever showed up in my usage history, as I cannot and thus do not make them. I am not sure who to contact about this, and what next steps are. Thank you for your help.

Data usage

Lilybel — Tue, 31 Mar 2020 11:32:47 GMT

Hi there. I am new to the community. Thank you for the add. I have a question. According to the "text details" on my phone, I was sent a text by Public Mobile last night (March 30th) at 10:12pm which was received at 10:14pm, stating that I had used 75% of my allotted data. When I checked my "usage history" on my laptop this morning, (I do not access the internet on my phone) it said that web calls were made at 12:12pm last night, and 12:59 pm last night. It gave no originating phone number, no destination phone number, no time duration, etc. Firstly, I was in bed asleep and did NOT make any web calls. Secondly, how could the notification about data usage come 2 hrs BEFORE the first call was supposedly made? Thirdly, no similar notifications have EVER come to me in the past - I have been with Public Mobile for several years, and my phone is a 13 year old Motorolla, so I do not ever make any web calls on it. I am not sure who to contact about this, what next steps are, and how to prevent this from happening again. Thank you in adavnce for any help that you can provide. 🙂

Re: Data usage

bing13 — Tue, 31 Mar 2020 11:39:56 GMT

Maybe use Simon and ask for a mod... I don't think anyone else would me able to resolve this.

Re: Data usage

Lilybel — Tue, 31 Mar 2020 11:42:32 GMT

Thank you 🙂

Re: Data usage

Lilybel — Tue, 31 Mar 2020 12:04:31 GMT

Thank you for your response. Please forgive me for sounding dumb here. I was trying to figure out how to delete this post, because the other post is more detailed, and was written after this post initially told me that there was an "error" and it hadn't posted.

I appreciate the clarifications..this is all new to me. Usually, my phone asks me if I want to update anything, and I have the choice. Yesterday it did not, and wifi was and is always off, so I am a little confused, sorry. I have a 13 year old Motorola.

Re: Data usage

Lilybel — Tue, 31 Mar 2020 12:08:30 GMT

Moto G (3rd generation)

Re: Data usage

Lilybel — Tue, 31 Mar 2020 12:21:23 GMT

I appreciate your grace, patience and help. It said that there are 17 updates available, but that nothing was updated, and that auto update is turned off. I have the $35 per month plan.

Re: Data usage

gblackma — Tue, 31 Mar 2020 12:35:22 GMT

@Lilybel please check your developer options settings to see if mobile data is always active is turned on, https://www.hardreset.info/devices/motorola/motorola-moto-g-3rd-generation-xt1541/faq/tips-tricks/how-to-open-developer-options-in-android-device/

And also check to see if mobile hotspot is enabled., the data may not have been used by your phone, but a another nearby device

https://motorola-global-portal.custhelp.com/app/answers/indevice_detail/a_id/105557/p/30

Thanks.

Re: Data usage

Lilybel — Tue, 31 Mar 2020 12:35:52 GMT

I can't seem to find system updates under settings, sorry.

Sorry re phone age..that's what I was told by the person who gave it to me, and never thought I had any reason to verify..clearly I am not the only one confused..lol.

I did find data usage, but I don't know exactly what I am looking for..my apologies.

Re: Data usage

Lilybel — Tue, 31 Mar 2020 12:41:46 GMT

Thank you so much for your help. Both those things were and are turned off.

Re: Data usage

gblackma — Tue, 31 Mar 2020 12:42:12 GMT

@Lilybel regarding the data usage, you are looking to see if any of your apps used a lot of data last night.

Re: Data usage

Lilybel — Tue, 31 Mar 2020 12:48:35 GMT

Thank you. There does appear to be a large spike on the graph around that time, but again I am unsure as to why. Appreciate your patience.

Re: Data usage

gblackma — Tue, 31 Mar 2020 12:50:28 GMT

@Lilybel could you please check to see if your WiFi may have been inadvertantly turned off? To recap, dato off, mobile hotspot off, data always on off.

Re: Data usage

Lilybel — Tue, 31 Mar 2020 12:55:49 GMT

Wifi is always off, mobile hotspot is always off. But a) where do I find the option to turn off data, and b) if I do that, will I still receive pictures that friends send me in their text msgs? Thank you.

Re: Data usage

Lilybel — Tue, 31 Mar 2020 13:10:54 GMT

There does appear to be a significant spike in data usage around that time, on the graph on my phone. When I click on "Google Play store" (I don't download or play games on my phone) which seems to be the biggest amount, it gives me no specific date, and it does not tell me how or why the data was used, though my wifi is always off, so I am guessing cell data.

This is what I am getting when I log into "data and add ons" on my laptop.

Data & Data Add-Ons

Name	*Data Limit (MB)**	Data Used (MB)**	Remaining Data (MB)	Status
1GB Promo	1024	779.292	244.708	Active

Re: Data usage

Lilybel — Tue, 31 Mar 2020 13:14:46 GMT

Thank you. How would I set my phone to updates/apps over wifi only and restrict it from mobile data?

Re: Data usage

gblackma — Tue, 31 Mar 2020 13:16:05 GMT

@Lilybel I found this article that guides you on how to manage data usage on your phone https://support.bell.ca/mobility/smartphones_and_mobile_internet/motorola-moto-g.how_to_manage_the_data_usage_on_my_motorola_moto

Re: Data usage

Triguy — Tue, 31 Mar 2020 13:41:14 GMT

Here is some more info about how to manage your data.

https://www.publicmobile.ca/en/on/get-help/articles/managing-your-data-usage

Re: Data usage

computergeek541 — Tue, 31 Mar 2020 13:52:21 GMT

Threads merged

Re: Data usage

Lilybel — Tue, 31 Mar 2020 13:59:30 GMT

Thank you 🙂