topic Re: How do I port in my number? in Get Support

How do I port in my number?

BajaBrenda — Wed, 05 Jan 2022 15:09:49 GMT

My account is active, I started a chat on the Publicmobile.ca site to get help to port my number in but hours later I still don't have a message about it.

How do I port in my number, it's currently parked with a voip provider as I was out of country and wanted to keep the number. Now that my new account is activated I want to submit the request.

Where do I click to submit the request?

Thanks!!

Re: How do I port in my number?

Dunkman — Tue, 31 Mar 2020 00:46:44 GMT

@BajaBrenda

Here is a helpful article on porting number:

https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number

Do you have an account already with Public mobile? If you want to port over via self service account, these days, you actually need help from a moderator.

If you are activating a new SIM card, you can port over while you are activating your new SIM card.

VOIP lines take several days for port to be completed.

Re: How do I port in my number?

gblackma — Tue, 31 Mar 2020 01:29:55 GMT

@BajaBrenda currently you need to contact a moderator to port from within your self service account . Use this private message link to contact them directly. Type " Port Request " in the subject field https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Use this link to see what is required to port your number https://productioncommunity.publicmobile.ca/t5/Announcements/Number-transfer-in-Self-Serve-impacted-by-ongoing-maintenance/m-p/513015/highlight/true#M40857

Re: How do I port in my number?

JoyLuck — Tue, 31 Mar 2020 00:52:29 GMT

Here is some info on landlines...

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Porting-Landline/m-p/392297#M75171

“They say a week it depends on how long it takes your current provider to release the number. They may contact you and try to keep you as a customer. Your landline should still continue to work until the port is complete. Once you initiate the port your PM line will now display your landline number when you call or text people. It just won't ring on your cell phone when someone calls you until the port is completed”

Re: How do I port in my number?

kselmak — Sat, 11 Apr 2020 21:30:56 GMT

Hi @BajaBrenda

Once your account is active you contact moderatora

Unfortunately it is very likely you will have to wait 48 hours.

Will you be leaving for long time again?

I just became aware of the fact that once your port into fongo you do not have to maintain your account anymore. It's one time payment that will keep your number forever at no extra charge. You can use it with their software or have it forwarded to any number you are using at the moment. I think it's a great option for people who spend extended time away, and while away they can use it on WiFi/local data

Welcome back to public mobile

Re: How do I port in my number?

BajaBrenda — Tue, 31 Mar 2020 03:38:35 GMT

OK, need a moderator and it takes a couple days, got it!

Thank you everyone who responded.

Re: How do I port in my number?

computergeek541 — Tue, 31 Mar 2020 04:56:19 GMT

@gblackma wrote:
@BajaBrenda currently you need to contact a moderator to port from within your self service account . Use this private message link to contact them directly. Type " Port Request " in the subject field https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Use this link to see what is required to port your number https://productioncommunity.publicmobile.ca/t5/Announcements/Number-transfer-in-Self-Serve-impacted-by-ongoing-maintenance/m-p/513015/highlight/true#M40857

Since @BajaBrenda has already went through SIMon and has already waiting for a reply, a ticket would likely have already been submitted. This being this case, I would not be sending another message on the same day by private message or open another ticket in SIMon. This will only increase backlog as there will be more cases for the moderators to go through.

@BajaBrenda Currently, you cannot submit the request yourself. The moderators must do it.