topic Re: Text Indicating January 1st Payment Due Date in Get Support

Text Indicating January 1st Payment Due Date

anardelli — Wed, 05 Jan 2022 15:09:44 GMT

Hello All,

Today, I just received a text from Public Mobile indicating my payment is due on January 1st, 2020. However, when I log into my profile, it indicates my next payment is due January 20th, 2020 and my last payment was on December 21st. In addtion, my wife received a similar text from Public Mobile.

Does anyone know what is going on?

Re: Text Indicating January 1st Payment Due Date

Jb456 — Sun, 29 Dec 2019 17:20:22 GMT

Might be an errorm youre the 3rd person to post in the last 10 minutes.....log into your self serve account and see what it says in there.

Re: Text Indicating January 1st Payment Due Date

stephyloo — Sun, 29 Dec 2019 17:21:03 GMT

I just got this text on one of my public phones but not the other. our payments arent due till mid month

Re: Text Indicating January 1st Payment Due Date

Jb456 — Sun, 29 Dec 2019 17:23:01 GMT

@Alan_K @Tiana_V

Can you guys check if the system sent an incorrect text to customers?... Multiple people in last few minutes have posted same thing.

Re: Text Indicating January 1st Payment Due Date

davidjmurdoch — Sun, 29 Dec 2019 17:25:04 GMT

My wife, a new user, received the same message requesting a Jan 1 payment and her auto payment is not due to 20 January.

Must be a system failure of some sort.

Re: Text Indicating January 1st Payment Due Date

Davemakay — Sun, 29 Dec 2019 17:28:51 GMT

Hey there.

I just received the same message.

My payment is do January 01, 2020

But my account says may auto renewal date is January 20.

Something must be worng with the system.

Re: Text Indicating January 1st Payment Due Date

anardelli — Sun, 29 Dec 2019 23:07:44 GMT

I can confirm my profile indicates a January 20th due date. Would the mods/support staff please chime in on this issue?

Re: Text Indicating January 1st Payment Due Date

hairbag1 — Sun, 29 Dec 2019 23:15:27 GMT

@anardelli wrote:
I can confirm my profile indicates a January 20th due date. Would the mods/support staff please chime in on this issue?

Try clearing you cache files and check again...I'm sure the notice will be amended later today or tomorrow. As you can see above...it's a common glitch today for some reason.

Re: Text Indicating January 1st Payment Due Date

RachelE — Mon, 30 Dec 2019 01:02:39 GMT

@anardelli wrote:
Hello All,

Today, I just received a text from Public Mobile indicating my payment is due on January 1st, 2020. However, when I log into my profile, it indicates my next payment is due January 20th, 2020 and my last payment was on December 21st. In addtion, my wife received a similar text from Public Mobile.

Does anyone know what is going on?

I just received the same message. I'm new to PM and my billing should be on the 10th, so I won't be happy if I get less than three week's service. The date on my account appears to be correct. I assumed that info must be linked to their reminders, otherwise that's a ridiculous waste of resources, but who knows?!