topic Re: Received Erroneous Message from Public Mobile Regarding Plan in Get Support

Received Erroneous Message from Public Mobile Regarding Plan

awfmilton — Wed, 05 Jan 2022 15:09:40 GMT

I received a text today from public saying my plan will reset on January 1st. My plan was renewed on the 20th of December, so I should be good until the 19th of January.

Anyone else receive this?

Re: Received Erroneous Message from Public Mobile Regarding Plan

awfmilton — Sun, 29 Dec 2019 17:16:43 GMT

My concern is that somehow I'm about to get screwed over by an automated system on a holiday, so I won't be able to get Public Mobile support on the 1st.

Does public offer customer support on holidays?

Re: Received Erroneous Message from Public Mobile Regarding Plan

Dunkman — Sun, 29 Dec 2019 17:16:44 GMT

@awfmilton

It is likely sent in error.

What date does it show in your overview page in self service account?

Re: Received Erroneous Message from Public Mobile Regarding Plan

Dunkman — Sun, 29 Dec 2019 17:17:57 GMT

@awfmilton wrote:
My concern is that somehow I'm about to get screwed over by an automated system on a holiday, so I won't be able to get Public Mobile support on the 1st.

Does public offer customer support on holidays?

There are moderators working on holidays.

Re: Received Erroneous Message from Public Mobile Regarding Plan

Kcam2700 — Sun, 29 Dec 2019 17:18:59 GMT

I have just received the same message, however on my overview page it indicates that I am paid until Mar 21, 2020.

Re: Received Erroneous Message from Public Mobile Regarding Plan

awfmilton — Sun, 29 Dec 2019 17:19:25 GMT

The 19th, I just checked! Fingers crossed that nothing happens to my plan!

Re: Received Erroneous Message from Public Mobile Regarding Plan

awfmilton — Sun, 29 Dec 2019 17:21:35 GMT

Balla!

Re: Received Erroneous Message from Public Mobile Regarding Plan

darlicious — Sun, 29 Dec 2019 17:22:25 GMT

@awfmilton Public mobile sends erroneous texts quite often. As long as you know you've paid and when your renewal is you can ignore them. Pm has moderator service 365. The fastest service issue fix was on Christmas day for me....dont worry they have it covered.

Re: Received Erroneous Message from Public Mobile Regarding Plan

Kelly1965 — Sun, 29 Dec 2019 17:25:18 GMT

I just received the same message. Though it was paid on the 19th of December through autopay. My main page says I'm good until Jan. 18th 2020.

Re: Received Erroneous Message from Public Mobile Regarding Plan

awfmilton — Sun, 29 Dec 2019 17:26:10 GMT

@darlicious Mint; thanks!

Re: Received Erroneous Message from Public Mobile Regarding Plan

darlicious — Sun, 29 Dec 2019 17:26:27 GMT

@awfmilton Do you have credits or a balance on your account? Your renewal date is off...you should be fine but I would not rely on autopay. I would make sure the funds are in my account before renewal just to be safe.

Re: Received Erroneous Message from Public Mobile Regarding Plan

darlicious — Sun, 29 Dec 2019 17:40:43 GMT

@awfmiltonYou're welcome! So's my kitty cat...minty...shes mint!

Re: Received Erroneous Message from Public Mobile Regarding Plan

chank — Sun, 29 Dec 2019 17:40:48 GMT

@darlicious wrote:
@awfmilton Do you have credits or a balance on your account? Your renewal date is off...you should be fine but I would not rely on autopay. I would make sure the funds are in my account before renewal just to be safe.

But what is the point of autopay then? I understood that with autopay, one's credit card that is on file would automatically get debited the correct amount on the due date. Is that not the case?

Re: Received Erroneous Message from Public Mobile Regarding Plan

BDW — Sun, 29 Dec 2019 17:50:14 GMT

I received this message today too, that my payment is due Jan 1st but my date is actually January 4th. I'm sure it's in error but if not, a moderator can help look into it when the time comes. Happy Sunday!

Re: Received Erroneous Message from Public Mobile Regarding Plan

darlicious — Sun, 29 Dec 2019 17:59:52 GMT

@chank Thousands of public mobile customers rely on autopay and everything is fine. A very, very small percentage will experience an autopay fail. I myself never rely on it I just manually top up my account every month. But I think it's prudent if something is a little off in your account to make sure it has a balance to cover the renewal. 3 minutes of your time the next time you check your account to add funds can save a day or two of frustration without service. You still get the $2 reward so why not?

Re: Received Erroneous Message from Public Mobile Regarding Plan

sweden06 — Sun, 29 Dec 2019 18:08:36 GMT

I get those messages quite often. The last one today although I have set up auto-payment and my next payment is due on 23rd January. Just check online (My Account). You can find your exacr due date. Disregard the message.

Re: Received Erroneous Message from Public Mobile Regarding Plan

chank — Sun, 29 Dec 2019 18:14:23 GMT

@darlicious wrote:
@chank Thousands of public mobile customers rely on autopay and everything is fine. A very, very small percentage will experience an autopay fail. I myself never rely on it I just manually top up my account every month. But I think it's prudent if something is a little off in your account to make sure it has a balance to cover the renewal. 3 minutes of your time the next time you check your account to add funds can save a day or two of frustration without service. You still get the $2 reward so why not?

OK, if autopay failures are due to backend system problems, then this is the sort of thing that ought to be focused on by the PM development team for 2020. The whole concept of PM is great IMO, but if the automated systems in the backend are not totally reliable then this can put people off, given that there is no support number to call.
I have recently moved to PM and have not had autopay kick in yet. I was rather hoping to simply forget about paying PM and just let my credit card be debited each month. I certainly do not want the hassle of having to top up my account, or open a ticket because of a payment transaction failure. Perhaps a moderator or someone in the know, can give some insight into the nature of these failures?

Re: Received Erroneous Message from Public Mobile Regarding Plan

darlicious — Sun, 29 Dec 2019 18:31:57 GMT

@chank The insight is they're working on it. Pm is a low cost provider...it does not have a state of the art system. Glitches happen. They happen in every system. Maybe a little more here than at koodo or telus or maybe not. We just know about them because the community is the first place customers are sent to look for answers versus picking up the phone. So who's to say? It's your choice to rely on autopay...many people do and it's very reliable. Many never log into the community or their account for years til they need to update the expiry date on their credit card. I've chosen to be engaged and I need to because I manage more than my own two accounts. I wouldnt worry about it. You probably wont have any more issues here than you had to pick up the phone at your last provider. It's all about choice.

Re: Received Erroneous Message from Public Mobile Regarding Plan

chank — Sun, 29 Dec 2019 18:48:45 GMT

@darlicious Thanks, that is good to know that they are working on it. I understand that glitches happen and that most people never have any problems. I am paying for three accounts and so have a greater chance of any glitch happening to me, but really don't want the hassle of having to top up three accounts each month. To date my PM experience has been very positive, and the savings I am now making are significant, I am very happy. Hopefully it will remain that way.

Re: Received Erroneous Message from Public Mobile Regarding Plan

elodiemar — Sun, 29 Dec 2019 18:58:28 GMT

Adding my voice, also got January 1st payment reminder from 611. Concerning to me because we just signed up on December 22nd and 23rd to take advantage of holiday offers. Glitches happen and accounts show correct due dates but is this going to be our ongoing experience with our new mobile provider ??