topic Re: the end of my first month on auto-pay - text question in Get Support

the end of my first month on auto-pay - text question

ichor — Wed, 05 Jan 2022 15:09:15 GMT

Very exciting, I've been here almost a whole month!

I got a text from PM to say that my bill will be due on the 1st of April and don't worry if I have auto-pay (which I do). But then, I got a text from PM saying that my bill is due on the 2nd of April and don't worry if I have Auto-pay.

um... is this normal to get two texts like that?

I logged in to "my account" to see that it's due on April 2nd, so I'm going to wait and see if my auto-pay works.

I'm also really happy that I chose the right plan. It's been a heavy use month with almost 15 min used. It sure is nice being able to have an affordable plan for small usage like mine.

Re: the end of my first month on auto-pay - text question

geopublic — Mon, 30 Mar 2020 16:23:37 GMT

@ichor Best to go with what is on selfserve or by dialing 611 from your phone. Please note that April 2 is your renewal so if you didn't have Auto-Pay setup you would have to make payment by 11:59 PM EDT April 1st, 2020.

Re: the end of my first month on auto-pay - text question

hairbag1 — Mon, 30 Mar 2020 16:24:58 GMT

@ichor wrote:
Very exciting, I've been here almost a whole month!

I got a text from PM to say that my bill will be due on the 1st of April and don't worry if I have auto-pay (which I do). But then, I got a text from PM saying that my bill is due on the 2nd of April and don't worry if I have Auto-pay.
um... is this normal to get two texts like that?

I logged in to "my account" to see that it's due on April 2nd, so I'm going to wait and see if my auto-pay works.

I'm also really happy that I chose the right plan. It's been a heavy use month with almost 15 min used. It sure is nice being able to have an affordable plan for small usage like mine.

Welcome to PM. Some seasoned PM'ers will manually load $$ into Available Funds a day or two ahead of renewal to avoid a potential autopay glitch that crops up on a rare occasion. Seems to make the renewal process happy !

Re: the end of my first month on auto-pay - text question

ichor — Mon, 30 Mar 2020 16:25:48 GMT

@geopublic wrote:
@ichor Best to go with what is on selfserve or by dialing 611 from your phone. Please note that April 2 is your renewal so if you didn't have Auto-Pay setup you would have to make payment by 11:59 PM EDT April 1st, 2020.

I've got auto-pay set up, so can I just sit back and relax with the assumption it will charge my card on the 2nd and everything will be sunshine and roses?

Re: the end of my first month on auto-pay - text question

gblackma — Mon, 30 Mar 2020 16:27:28 GMT

@ichor a way to test your autopay would be to manually apply payment of $1 now. The first text was sent out in error, sometimes the 611 bug spits them out. The second one is right.

The normal PM renewal process is expired, then suspended, payment comes out at 2am est (on the self service account date) then the plan resets for the next 30 day cycle. Once your phone is working properly ignore it. Just check for you 611 payment thankyou text message tomorrow.
Renewal process screenshots https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/If-I-have-a-credit-35-00-does-that-mean-I-can-disregard-a-text/m-p/519184/highlight/true#M44535

Re: the end of my first month on auto-pay - text question

geopublic — Mon, 30 Mar 2020 16:35:01 GMT

@ichor wrote:
@geopublic wrote:
@ichor Best to go with what is on selfserve or by dialing 611 from your phone. Please note that April 2 is your renewal so if you didn't have Auto-Pay setup you would have to make payment by 11:59 PM EDT April 1st, 2020.
I've got auto-pay set up, so can I just sit back and relax with the assumption it will charge my card on the 2nd and everything will be sunshine and roses?

@ichor Most of the time. :smileyhappy: Even if you make the $1 payment you are not guaranteed that Auto-Pay will work. The best way is as others have mentioned to make payment of the entire amount 1-2 days before your renewal is due. That way if there is a problem you have enough time to resolve the problem before your account gets suspended.

Re: the end of my first month on auto-pay - text question

ichor — Mon, 30 Mar 2020 16:31:29 GMT

@gblackma wrote:
@ichor a way to test your autopay would be to manually apply payment of $1 now. The first text was sent out in error, sometimes the 611 bug spits them out. The second one is right.

The normal PM renewal process is expired, then suspended, payment comes out at 2am est (on the self service account date) then the plan resets for the next 30 day cycle. Once your phone is working properly ignore it. Just check for you 611 payment thankyou text message tomorrow.
Renewal process screenshots https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/If-I-have-a-credit-35-00-does-that-mean-I-can-disregard-a-text/m-p/519184/highlight/true#M44535

Great! Thank you so much.

It's a whole new thing having the phone company sending me texts. The old guys just took my money and send me an email every few months when they raised the rates. I wish I switched to PM years ago.

Re: the end of my first month on auto-pay - text question

hairbag1 — Mon, 30 Mar 2020 16:33:32 GMT

@ichor wrote:
@gblackma wrote:
@ichor a way to test your autopay would be to manually apply payment of $1 now. The first text was sent out in error, sometimes the 611 bug spits them out. The second one is right.

The normal PM renewal process is expired, then suspended, payment comes out at 2am est (on the self service account date) then the plan resets for the next 30 day cycle. Once your phone is working properly ignore it. Just check for you 611 payment thankyou text message tomorrow.
Renewal process screenshots https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/If-I-have-a-credit-35-00-does-that-mean-I-can-disregard-a-text/m-p/519184/highlight/true#M44535
Great! Thank you so much.

It's a whole new thing having the phone company sending me texts. The old guys just took my money and send me an email every few months when they raised the rates. I wish I switched to PM years ago.

You're going to hear that phrase a lot around here !

Welcome aboard.