Service discontinued

Charitybello — Wed, 05 Jan 2022 15:08:59 GMT

Hello, I topped up yesterday and I got a response that it was successful. Two hours after, I got another message saying that my plan will expire 29th. This morning, I woke up to discover that I have been suspended. Right this minute, am still off. Kindly help please

Re: Service discontinued

dabr — Mon, 30 Mar 2020 01:04:28 GMT

@Charitybello wrote:
Hello, I topped up yesterday and I got a response that it was successful. Two hours after, I got another message saying that my plan will expire 29th. This morning, I woke up to discover that I have been suspended. Right this minute, am still off. Kindly help please

@Charitybello Is your phone not working at all?

Can you try rebooting your phone and see if that gets everything going? Otherwise try topping up your account with $1 and restarting your phone.

Re: Service discontinued

gblackma — Mon, 30 Mar 2020 01:08:35 GMT

@Charitybello is there a reactivate account button? If there is you may reactivate a suspended account online or by calling 611.
Via your account online
1. If you have already registered, or will first register, a credit card, go to step 2. OR deposit a voucher for at least your plan cost and go to step 3.
2. Go to the payment tab, select single payment and amount due.
3. Select the reactivate account button.
4. Restart your phone.
or can also use 611 to make your payment( once you know your 4 digit pin):
1. press 1 to make payment
2. press 2 credit card ( or 1 voucher)
3. press 1 amount due.
4. Restart your phone.

Let us know if it works. Thanks

If there isn't, try these tricks to restart your phone service. You could try in order:

1. Restarting your phone. Turn your phone off, wait 30 seconds and restart.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.
4. Add a one time payment and of $1 To your account and restart your phone .

If these tricks don't work contact a moderator and ask them to reset your SIM. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)
Keep an eye on the envelope top right of your screen. The mods answer will show up there.
You can also enable email notification to receive a private message notification in your email INBOX.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

topic Re: Service discontinued in Get Support

Service discontinued

Re: Service discontinued

Re: Service discontinued