topic Re: Paying and suspension in Get Support

Paying and suspension

Iren — Wed, 05 Jan 2022 15:08:57 GMT

Please help me reactivate my service!! I need my phone now!! I made a payment yesterday.why is my service suspended?

Re: Paying and suspension

will13am — Fri, 27 Dec 2019 16:29:21 GMT

@Iren , are you able to use the reactivate button in the self serve overview? If it doesn't work for you, please contact the moderator team for support. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.

Re: Paying and suspension

Staliger — Fri, 27 Dec 2019 16:46:01 GMT

@Iren wrote:
Please help me reactivate my service!! I need my phone now!! I made a payment yesterday.why is my service suspended?

You have enough funds on your account, and it is still suspended? You can try to click the "?" in lower right side of the page to talk with moderator. Type 'contact moderator" then follow directions. The person may help you with your case within 48 hours.

Re: Paying and suspension

mimmo — Fri, 27 Dec 2019 16:59:31 GMT

@Iren you can try the options in the following link.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552#M20518

Beware using the lost stolen might affect your next rewards adversely on next renewal.

Re: Paying and suspension

PAULRANG18 — Fri, 27 Dec 2019 18:49:39 GMT

Best to contact a moderator by clicking ?, bottom right, and follow instructions.

Re: Paying and suspension

geopublic — Fri, 27 Dec 2019 18:54:17 GMT

@Iren wrote:
Please help me reactivate my service!! I need my phone now!! I made a payment yesterday.why is my service suspended?

@Iren Is your phone still working? If yes, then ignore this message until your plan renewal has completed. If yor phone is not working then click on the "?" for help.