topic Re: Unable to login to account, sim not activating. in Get Support

Unable to login to account, sim not activating.

trapper — Tue, 04 Jan 2022 18:10:27 GMT

I recieved my sim card lastnight and went about creating an account, ported my number and set up my plan. I recieved a garbled error on the account confirmation page after finalizing the account, but the everything below the error looked like my account was created and succesful. I then recieved an e-mail saying my account had been created, and recieved a text with the account pin number. I have not been able to login to my account at all since then. "Sorry, your login attempt failed. Please try again."

My Telus account was cancelled at 6:20am today, but my PM sim card has not become active 5 hours later. I'm not sure if it is just taking a while, or if it has gotten stuck in the system somewhere.

Re: Unable to login to account, sim not activating.

Rockdaddy22 — Wed, 02 Nov 2016 15:33:58 GMT

Let's get a mod to take a look @Mary_M could you help out.

Re: Unable to login to account, sim not activating.

Rockdaddy22 — Wed, 02 Nov 2016 15:36:48 GMT

Since it's a failed port I'd actually recommend you private message her with all the details. SIM, telus account, number and exact name on telus account. Expect a possible delay of a couple hours, everyone's very busy right now.

Re: Unable to login to account, sim not activating.

h41t3r — Wed, 02 Nov 2016 17:49:21 GMT

Had the same problem, minus the porting being complete..

sent a PM, still waiting a response.

Re: Unable to login to account, sim not activating.

trapper — Thu, 03 Nov 2016 13:12:37 GMT

So I was able to check my bank this morning and the charge did go through for the $120 plan on the 1st. I did send a message to @Saray_O late Monday night before @Mary_M was mentioned.

I tried calling my number to see if it was working, but just not linked to my sim card but I got an error that the line was disconnected. I hope I hear back today, though I understand they are very busy at the moment with the massive spike in people switching to PM.

Re: Unable to login to account, sim not activating.

Mary_M — Thu, 03 Nov 2016 13:16:58 GMT

Hey @h41t3r

If you sent a private message, one of us will look into it !

@trapper Please allow Saray some time to work on it.

You're in good hands 🙂

Mary

Re: Unable to login to account, sim not activating.

trapper — Thu, 03 Nov 2016 18:30:00 GMT

Hi @Mary_M, is @Saray_O in today? Its aproaching 48 hours since I first sent my message and it has not been read yet, and it appears she is Offline, and if she is off I can at least stop re-checking my inbox every 30 minutes looking for an update. I do understand you're all busy, so if it is taking 2-3 days to get to everyone I get that, but a rough estimate on how long I should expect to wait would be much appreciated.

Re: Unable to login to account, sim not activating.

Mary_M — Fri, 04 Nov 2016 15:45:43 GMT

Hey @trapper

I tried locating your message, however I was unable to do so.

I also truly apologize for the inconvenience and the delay, we are overwhelmed with messages! Please private message me your SIM card number - I'll look into it.

Mary

Re: Unable to login to account, sim not activating.

colinpc — Mon, 21 Nov 2016 20:58:47 GMT

I also sent a private message 4 days ago. Haven't heard anything back at all. Also sent a ticket 4 days ago regarding this issue, however that told me to expect a response within 48hrs. So far, i am not very pleased.

Re: Unable to login to account, sim not activating.

cynicalmj — Tue, 13 Dec 2016 20:08:54 GMT

I have the same problem except my number is not ported. $120 charges on credit card and I am not able to login to my account. I received the email that my account is setup and I owed $135.60. I cannot even retrieve my password because the error message is saying that the email is not registered.

This is a very weird situation. It seems that Public Mobile just takes money but didn't do anything for activation. I can't even login to my account.

Please resolve the situation asap. I emailed 2 times already but no reply, therefore I am leaving the message in the forum.

@tag @@Shazia_K

Re: Unable to login to account, sim not activating.

MilPatel — Tue, 27 Jun 2017 15:21:09 GMT

I'm having the exact same issue. I also can't receive calls or send and receive texts. I switched to Public beacause it was a good deal and thought they'd have better coverage then my former provider, but so far it's been nothing but issues.

Re: Unable to login to account, sim not activating.

Rockdaddy22 — Tue, 27 Jun 2017 16:18:10 GMT

Once your issues get solved it'll be smooth sailing. Just send a private message to a moderator and they'll take care of everything. Please keep us updated on your issues.