topic Re: Changing plan in Get Support

Changing plan

nightowl7217 — Wed, 05 Jan 2022 15:08:21 GMT

I wanted to downgrade from the $25 plan to the $15 plan. When I click on "Change on next renewal date" it says " After changing your plan, you will lose your current promotion. ". Does this mean I would lose the My Rewards that I have accumulated?

Re: Changing plan

gblackma — Sun, 29 Mar 2020 16:54:10 GMT

@nightowl7217 it means that if you signed up under a promotion like the last lunar promotion, you will lose your $5 months 2 to 9 discount if you change to the $15 plan.

If you do change, to save more, add the TextNow voip app and use it via Wifi to make / receive / send calls and texts in Canada and to the United States for free. You can also use it as I do to check my voicemail from my own phone without using the minutes from the PM plan. Simply dial your PM phone number - reject the call when it rings (this sends the call to voicemail) - press the * key to allow you to enter your password. - enter - and viola you are in your voicemail account - Hang up when you are finished. No minutes used. Thank you

Re: Changing plan

nightowl7217 — Sun, 29 Mar 2020 16:42:59 GMT

I was not lucky enough to sign up during any promotions that gave me any discounts. I just mean would I lose the

- Loyalty Reward ($1)
- Auto Pay Reward ($2)
- Refer-a-Friend Reward ($1)

Re: Changing plan

geopublic — Sun, 29 Mar 2020 16:43:58 GMT

@nightowl7217 No, rewards are associated with your account and not your plan so you will not lose them. Promotions on the other hand can be associated with you plan and in your case if you change plans you will lose the promo pricing that you currently enjoy.

Re: Changing plan

nightowl7217 — Sun, 29 Mar 2020 16:46:48 GMT

Sorry for my ignorance but what is the link address to add this TextNow voip app?

Re: Changing plan

gblackma — Sun, 29 Mar 2020 16:49:29 GMT

@nightowl7217 add it though the Google play store on your phone if Android, Apple store if iPhone . Its free.

Re: Changing plan

nightowl7217 — Sun, 29 Mar 2020 16:50:15 GMT

Thank you so much for the info!!

Re: Changing plan

AE_Collector — Sun, 29 Mar 2020 17:35:01 GMT

The message:

"After changing your plan, you will lose your current promotion" appears to be generic added to all attempted plan changes. They could maybe expand on it a bit to say "New Customer Promotions" to clarify it a bit.

AE_Collector

Re: Changing plan

Zippy — Sun, 29 Mar 2020 20:49:40 GMT

What if I have enough points or credits to not have to pay each month? If I change plans from say the $25 plan to a more expensive plan would all of my points come with me and because I have so many, I would not even have to pay for the more expensive plan??

Re: Changing plan

geopublic — Sun, 29 Mar 2020 20:52:14 GMT

@Zippy Yes, that is correct.🙂

Re: Changing plan

gblackma — Sun, 29 Mar 2020 20:52:59 GMT

@Zippy see the solution above here https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Changing-plan/m-p/519652/highlight/true#M67984 it explains everything.

Re: Changing plan

AE_Collector — Mon, 30 Mar 2020 02:47:23 GMT

@Zippy

I haven't had to add funds via my credit card since about November I believe.

AE_Collector