topic Re: Authorization required - Porting from Telus in Get Support

Authorization required - Porting from Telus

kyrioke — Tue, 04 Jan 2022 18:10:23 GMT

Good day,

I am having trouble transfering my number from Telus. My old number is currently still active and eligible for transfer. However within Self Serve>Change Number, I keep receiving an error stating, "You must be authorized to transfer this phone number".

Please advise.

Re: Authorization required - Porting from Telus

imcphers — Wed, 02 Nov 2016 11:44:53 GMT

Make sure yo tick the I am authorized check box first before filling in the form and try again.

Re: Authorization required - Porting from Telus

kyrioke — Wed, 02 Nov 2016 12:05:40 GMT

Thank you for the correction. Since the form shows up before the "I am authorized to transfer this phone number", I assumed you had to fill out the form first.

Thank you for you help. @imcphers

Re: Authorization required - Porting from Telus

daredogg — Wed, 02 Nov 2016 12:06:54 GMT

What @imcphers mentioned is correct, but maybe you need to start over. When you get to that form, click the "I am authorized..." box first before you do anything else. There's some sort of glitch in the form that I'm hoping PM will fix soon @David_J

Re: Authorization required - Porting from Telus

David_J — Wed, 02 Nov 2016 12:48:50 GMT

We'll take a look and see what's wrong. Can't speak to how long this will take to get fixed as really don't know what the problem is right now.

Thanks for giving us the heads up.

Re: Authorization required - Porting from Telus

imcphers — Wed, 02 Nov 2016 12:56:48 GMT

@kyrioke

Please send a private message to the moderators with all your porting information so they can complete this for you. They will be online at 9am EST and should be able to help you out today with this issue.

@Mary_M

Re: Authorization required - Porting from Telus

kyrioke — Wed, 02 Nov 2016 13:31:48 GMT

The issue has been resolved, it was as @imcphers and @daredogg said. The authorization box had to be marked off prior to searching for phone number elegibility.

Telus porting was successful, thank you for all your help.

@David_J @Mary_M