topic Re: No incoming or outgoing calls in Get Support

No incoming or outgoing calls

Ortigas — Wed, 05 Jan 2022 15:07:22 GMT

Hi, my plan recently renewed, no issues. As of yesterday if I try a local call it says that it is a long distance call and I must buy add ons to complete. If you try to call my phone it goes to voicemail immediately. Power cycled phone several times, same.

Help needed, Thanks Doug

Re: No incoming or outgoing calls

geopublic — Sat, 28 Mar 2020 16:21:51 GMT

@Ortigas Are you on a limited calling plan? If yes, check the minute counter on the first page of your selfserve. Was it reset to zero? If not submit a ticket to PM.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: No incoming or outgoing calls

gblackma — Sat, 28 Mar 2020 16:24:54 GMT

@Ortigas your device may not have reset properly. Try these tricks to restart your phone service. You could try in order:
1. Restarting your phone. Turn your phone off, wait 30 seconds and restart.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.
4. Add a one time payment and of $1 To your account and restart your phone .

If these tricks don't work contact a moderator and ask them to reset your SIM. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)
Keep an eye on the envelope top right of your screen. The mods answer will show up there.
You can also enable email notification to receive a private message notification in your email INBOX.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

Re: No incoming or outgoing calls

Dunkman — Sat, 28 Mar 2020 16:31:12 GMT

@Ortigas

If above suggestions not helping, maybe try putting your SIM card in another phone. To determine whether hardware issue versus PM service/account problem.

Re: No incoming or outgoing calls

jltenta — Sat, 28 Mar 2020 18:42:12 GMT

I have the identical problem as of March 27, hours after my plan renewed. I have an iPhone 8 and now cannot text Android users v

Re: No incoming or outgoing calls

geopublic — Sat, 28 Mar 2020 18:51:40 GMT

@jltenta wrote:
I have the identical problem as of March 27, hours after my plan renewed. I have an iPhone 8 and now cannot text Android users v

@jltenta If you can't text Android users make sure SMS is enabled with iMessage.

Re: No incoming or outgoing calls

macjammin — Sat, 28 Mar 2020 18:58:01 GMT

I have had the same problem since my plan renewed yesterday.

Help??

Re: No incoming or outgoing calls

derekwojtasik — Sat, 28 Mar 2020 19:12:22 GMT

phone can not call out or take calls after recent payment renewal. SMS not working either.....Im using a google pixel.

Re: No incoming or outgoing calls

derekwojtasik — Sat, 28 Mar 2020 19:13:04 GMT

how did you get this resolved ?

Re: No incoming or outgoing calls

macjammin — Sat, 28 Mar 2020 19:14:46 GMT

I am just waiting to hear from a modulator. I will let you know when I hear.

Re: No incoming or outgoing calls

gblackma — Sat, 28 Mar 2020 19:15:37 GMT

@derekwojtasiktry the tricks in my link above. If they fail, then contact the moderators as mentioned too. Thanks.

Re: No incoming or outgoing calls

gpixel — Fri, 10 Apr 2020 21:22:05 GMT

you can try resetting your network settings and then restart your phone.