topic Re: Locked sim in Get Support

Locked sim

OK57 — Wed, 05 Jan 2022 15:07:09 GMT

Hey so I accidentally locked my SIM card and I don't know where I can get the PUK from to unlock it. I tried messaging a production manager but is there anything else I can do?

Re: Locked sim

Triguy — Tue, 24 Dec 2019 13:11:14 GMT

Here is a previous thread about PUK code.

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/puk-locked-sim/m-p/471438#M36902

Re: Locked sim

OK57 — Tue, 24 Dec 2019 13:24:51 GMT

@Triguy

Thanks I'll check it out

Re: Locked sim

darlicious — Tue, 24 Dec 2019 13:38:25 GMT

@OK57 If you have already messaged a moderator then sit tight waiting for a response...if not you can contact them by clicking on the (?) At the bottom right of your screen and submit a ticket via Simon explaining your issue to the moderators. Keep an eye on your private message box at the top right corner of your screen the envelope icon next to your avatar for a little number to pop up indicating a message from the moderators. Responding promptly to messages will speed up your service times.

Re: Locked sim

Derrick1973 — Wed, 25 Dec 2019 03:55:16 GMT

@OK57 wrote:
Hey so I accidentally locked my SIM card and I don't know where I can get the PUK from to unlock it. I tried messaging a production manager but is there anything else I can do?

Need puk# so cand send it to my email please

Re: Locked sim

computergeek541 — Wed, 25 Dec 2019 04:00:42 GMT

@Derrick1973 wrote:
@OK57 wrote:
Hey so I accidentally locked my SIM card and I don't know where I can get the PUK from to unlock it. I tried messaging a production manager but is there anything else I can do?

Need puk# so cand send it to my email please

Public Mobile does not contact customers by e-mail for support issues. You must submit a ticket through https://publicmobile.ca.ada.support/chat/

Re: Locked sim

geopublic — Wed, 25 Dec 2019 04:13:51 GMT

@Derrick1973 wrote:
@OK57 wrote:
Hey so I accidentally locked my SIM card and I don't know where I can get the PUK from to unlock it. I tried messaging a production manager but is there anything else I can do?

Need puk# so cand send it to my email please

@Derrick1973

To contact Public Mobile for help you have 3 options:

Option 1: Ask Simon for help type your question and follow the prompts.

Option 2: If you are still having a problem then try submitting a ticket directly to the Public Mobile Moderator Team as follows:

Option 3: If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team